--- title: "AI Sign Designer V2 shows customers each step as it makes their design - Sign Customiser Changelog" description: "Changelog: AI Sign Designer V2 shows customers each step as it makes their design. Learn about the latest updates and improvements to Sign Customiser." url: "https://www.signcustomiser.com/changelog/ai-designer-build-progress/" last_updated: "2026-10-22" --- When a customer uploads an image to AI Sign Designer V2, they see an animated drawing of a sign while the design is made. The layers of the sign move into position step by step. A short message shows what occurs at each step. If the design fails, the customer can try again or upload a different image. You can also let the customer send the image to your team with your fallback form. ![AI Sign Designer V2 loader: the sign drawing moves from Reading your image to Designing your sign, where three parts appear one after another, then to Refining your design and Putting it all together, and then the finished neon design opens](/blog/uploads/ai-sign-designer-v2-build-loader.gif) ## What customers see - **Reading your image**A base panel and a dashed outline of the design move slowly up and down. - **Designing your sign**The three parts of the design appear one after another, in approximately four seconds. - **Refining your design**If the design takes more than one minute, the message shows that detailed images take more time. - **Putting it all together**The layers move together and become bright. Then the customiser shows the finished design. On desktop, the message **Your image is saved. Keep this page open.** shows below the progress bar while the design is made. To change the **Reading your image** message and the messages that show when a design fails, open **Custom Designs**. In the **Language** section, use **Upload pending title**, **Upload pending description**, **Upload failed title**, **Upload failed description**, **Failed upload text on desktop**, **Failed upload text on mobile**, **Refused design title**, **Refused design message**, **Form request button** and **Try another image button**. You cannot change the messages for the other steps. ## When a design fails ![Refused design screen with the message We can't make this one automatically, and the fallback form open with the customer's original image attached](/_astro/changelog-ai-designer-build-progress-failed.Bba4_oCU_1PgSCj.webp) - **A design that cannot be made**Sometimes our checks refuse a design. Then the customer sees **We can’t make this one automatically**, and your **Fallback Form** opens with the customer’s original image attached. The customer can also select **Try again** or **Use another image**. - **Other failures**After a different failure, such as an error or a time-out, the customer can select **Try again** to use the same image again. They can select **Use another image** to upload a different image. They can also select **Submit as a form request** to open your fallback form with the image attached. - **Your fallback form**These form options need a **Fallback Form** that has a File Upload field. Select it in **Custom Designs**. The setting **Send designs that cannot be made automatically to the fallback form** is on by default for all customisers. For more information, see [Refused AI designs now go to your fallback form](/changelog/ai-designer-fallback-form-by-default/). - **No credit used**A failed design does not use an AI credit. AI Sign Designer V2 uses one AI credit only when it delivers a design. - [feature](/changelog/tag/feature/) - [AI Sign Designer](/changelog/tag/ai-sign-designer/) Let your customers design their own signs ![Three custom sign types: neon, acrylic, and brushed metal letters](/_astro/sidebar-sign-showcase.9TDqJKD9_TbyVB.webp) Add a full sign customiser to your online store in minutes. Neon, acrylic, metal — with real-time pricing. [Start your free 7-day trial](/install/) Works with Shopify, WooCommerce, Wix & more. 7 days free. Every plan includes every feature. ## Previousupdates [View all updates](/changelog/) - [September 18, 2026More reliable inch and pound figures across Sign CustomiserInch and pound Stores now see the numbers they type in the merchant admin, the same volumetric divisor on every screen, and clearer unit labels.feature](/changelog/more-reliable-inch-and-pound-figures/) - [September 17, 2026Lower prices for AI purchased creditsAI purchased-credit packs now cost USD 10, USD 25, or USD 75. You still receive 40, 120, or 400 credits.feature](/changelog/lower-prices-for-ai-purchased-credits/) - [September 16, 2026Find Sign Makers Pro is included with your Sign Customiser subscription, or costs USD 100 per yearFind Sign Makers Pro is included with an active paid Sign Customiser subscription when your listing is linked. Or buy Pro on its own for USD 100 per year.feature](/changelog/find-sign-makers-pro/) - [September 12, 2026Monthly AI plan credits and larger credit packsCurrent ladder plans now include monthly AI plan credits. AI purchased credit packs now contain 40, 120, or 400 credits.feature](/changelog/monthly-ai-plan-credits-and-larger-credit-packs/) [View all updates](/changelog/) ## Sitemap See the full [sitemap](/sitemap.md) for all pages.