---
title: "Refused AI designs now go to your fallback form - Sign Customiser Changelog"
description: "Changelog: Refused AI designs now go to your fallback form. Learn about the latest updates and improvements to Sign Customiser."
url: "https://www.signcustomiser.com/changelog/ai-designer-fallback-form-by-default/"
last_updated: "2026-10-22"
---

Sometimes the AI sign designer cannot turn an image into a sign that can be made. If you select a fallback form with a File Upload field, Sign Customiser now shows these customers that form, with their image attached.

## What’s Changed

- **Fallback form on by default**The setting that sends refused designs to your fallback form is now on for all customisers, including customisers where it was off. To turn it off, open **Custom Designs** and clear **Send designs that cannot be made automatically to the fallback form** under **Pricing & Configuration**.
- **Clear message for refused designs**When our checks refuse a v2 design, the setting is on, and your fallback form has a File Upload field, customers see “We can’t make this one automatically”. Your fallback form opens with this message. “Try again” and “Use another image” stay available.
- **Form request button after other failures**After other v2 failures, your fallback form does not open by itself. If your fallback form has a File Upload field, customers can select “Submit as a form request” to open the form with their image attached.
- **Editable text**You can change the refused design title, the refused design message, and the form request button text. Open **Custom Designs** and find these fields in the **Language** section.
- **No change without a form**If you do not select a fallback form, customers see the same failed screen as before.

- [feature](/changelog/tag/feature/)

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## Previousupdates

[View all updates](/changelog/)

- [September 25, 2026Clearer inch and pound figures across Sign CustomiserWhole inch values stay whole, pound rates keep their figures, and volumetric divisors have clear units and starting values.feature](/changelog/reliable-inch-and-pound-settings/)
- [September 25, 2026New controls on the sign previewThe sign preview now uses one control style in fixed corners, and one background tray that shows the customer's own photo first.feature](/changelog/new-sign-preview-controls/)
- [September 25, 2026Find Sign Makers Pro is now included with your Sign Customiser subscriptionFind Sign Makers Pro is included with an active paid Sign Customiser subscription. Link your listing from the Find Sign Makers Pro page of your admin.feature](/changelog/find-sign-makers-pro-listing-links/)
- [September 25, 2026AI Sign Designer V2 shows customers each step as it makes their designAI Sign Designer V2 shows an animated sign drawing while it makes a design, and gives customers clear options when a design fails.feature](/changelog/ai-designer-build-progress/)

[View all updates](/changelog/)

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