---
title: "Improved sending for custom order emails - Sign Customiser Changelog"
description: "Changelog: Improved sending for custom order emails. Learn about the latest updates and improvements to Sign Customiser."
url: "https://www.signcustomiser.com/changelog/improved-sending-for-custom-order-emails/"
last_updated: "2026-10-22"
---

Up until now only orders with a financial status of “PAID” would be legible for sending the custom order email.

This meant that some orders would not be legible for sending the custom email as some payment providers such as Klarna or afterpay would mark the order as a financial status of PENDING in certain scenarios.

Making this change means merchants on our apps PRO plan will from now on receive the custom order email as expected.

- [feature](/changelog/tag/feature/)

Let your customers design their own signs

![Three custom sign types: neon, acrylic, and brushed metal letters](/_astro/sidebar-sign-showcase.9TDqJKD9_TbyVB.webp)

Add a full sign customiser to your online store in minutes. Neon, acrylic, metal — with real-time pricing.

[Start your free 7-day trial](/install/)

Works with Shopify, WooCommerce, Wix & more. 7 days free. Every plan includes every feature.

## Previousupdates

[View all updates](/changelog/)

- [August 14, 2023Performance and stability updateWe have significantly improved the client side app across multiple fronts, this update makes the app more reliable and faster to use, especially on low powered mobile devices.feature](/changelog/performance-and-stability-update/)
- [July 4, 2023Automatically generate SVG file of the signOn every order an SVG image file will be created using the outline of the letters of the sign. feature](/changelog/generate-svg-image-of-sign/)
- [June 10, 2023Sell acrylic and metal 2D and 3D channel signs with Sign CustomiserSell acrylic and metal 2D and 3D channel signs with Sign Customiserfeature](/changelog/create-2d-and-3d-letter-sign-customisers/)
- [June 1, 2023Add CSS to override the default style of your sign customiserYou can now add custom css to your theme and override our default stylesfeature](/changelog/custom-css/)

[View all updates](/changelog/)

## Sitemap

See the full [sitemap](/sitemap.md) for all pages.