# POST Deactivate a customiser

Takes the customiser off the storefront and frees the live slot it held. Deactivating one that is already down changes nothing and answers 200 with the same resource, so the operation is safe to repeat. It is never refused by the plan. One limitation is worth knowing before you rely on this: deactivating does not remove a customiser that is already embedded in a storefront page. Shoppers reaching that page can still design on it. Deactivation stops the customiser being offered as a live product; removing an existing embed is a change to the storefront theme. Requires `customisers:write` and an `Idempotency-Key`. The deactivation clears the customiser's cached storefront configuration and resynchronises translated content; it never regenerates your Shopify products, product images, or product cache. Existing products and order history are untouched.

- Source URL: https://www.signcustomiser.com/help/api/v3-post-deactivate-a-customiser/
- Markdown URL: https://www.signcustomiser.com/help/api/v3-post-deactivate-a-customiser.md
- Group: Customisers
- Method: POST
- Path: /api/v3/customisers/{customiser_id}/deactivate
- Auth: Bearer token
- Required scopes: `customisers:write`

## Path parameters

- customiser_id (string, required): The customiser id. Example: 1

## cURL example

```bash
curl https://web.signcustomiser.com/api/v3/customisers/1/deactivate \
  --request POST \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer YOUR_API_TOKEN'
```

## Response examples

### 200 POST 200 example 1

```json
{
  "data": {
    "object": "customiser",
    "id": 42,
    "name": "Neon sign builder",
    "active": false,
    "pricing_model": "frame_fit",
    "pricing_model_display_name": "Frame Fit",
    "sign_category": "neon",
    "product_family": "neon",
    "selection_mode": "per_word",
    "created_at": "2026-08-14T00:00:00Z",
    "updated_at": "2026-08-14T00:05:00Z"
  },
  "links": {
    "self": "https://web.signcustomiser.com/api/v3/customisers/42/deactivate",
    "documentation": "https://www.signcustomiser.com/help/api/"
  },
  "meta": {
    "api_version": "v3",
    "request_id": "req_01jz9x2k7c8f3m5n6p7q8r9s0t"
  }
}
```

### 400 Missing idempotency key

```json
{
  "type": "https://www.signcustomiser.com/help/api/problems/missing_idempotency_key",
  "title": "Missing idempotency key",
  "status": 400,
  "code": "missing_idempotency_key",
  "detail": "Provide an Idempotency-Key header for this write.",
  "request_id": "req_01jz9x2k7c8f3m5n6p7q8r9s0t"
}
```

### 401 Missing API key

```json
{
  "type": "https://www.signcustomiser.com/help/api/problems/missing_api_key",
  "title": "Missing API key",
  "status": 401,
  "code": "missing_api_key",
  "detail": "Provide a store API key as a bearer token.",
  "request_id": "req_01jz9x2k7c8f3m5n6p7q8r9s0t"
}
```

### 403 Insufficient scope

```json
{
  "type": "https://www.signcustomiser.com/help/api/problems/insufficient_scope",
  "title": "Insufficient scope",
  "status": 403,
  "code": "insufficient_scope",
  "detail": "This operation requires the customisers:write scope.",
  "required_scopes": [
    "customisers:write"
  ],
  "granted_scopes": [
    "customisers:read"
  ],
  "request_id": "req_01jz9x2k7c8f3m5n6p7q8r9s0t"
}
```

### 404 Unknown customiser

```json
{
  "type": "https://www.signcustomiser.com/help/api/problems/resource_not_found",
  "title": "Resource not found",
  "status": 404,
  "code": "resource_not_found",
  "detail": "The requested resource does not exist or does not belong to the authenticated store.",
  "request_id": "req_01jz9x2k7c8f3m5n6p7q8r9s0t"
}
```

### 409 Idempotency conflict

```json
{
  "type": "https://www.signcustomiser.com/help/api/problems/idempotency_key_conflict",
  "title": "Idempotency key conflict",
  "status": 409,
  "code": "idempotency_key_conflict",
  "detail": "This Idempotency-Key was already used for a different request body on this operation.",
  "request_id": "req_01jz9x2k7c8f3m5n6p7q8r9s0t"
}
```

### 429 Option write budget exhausted

```json
{
  "type": "https://www.signcustomiser.com/help/api/problems/rate_limited",
  "title": "Too many requests",
  "status": 429,
  "code": "rate_limited",
  "detail": "You have exceeded the request limit for this API key.",
  "retry_after": 37,
  "request_id": "req_01jz9x2k7c8f3m5n6p7q8r9s0t"
}
```