# Disabling additional options

For the Yes / No input type, certain colours can disable the Yes button or the No button in the customiser.

- Source URL: https://www.signcustomiser.com/help/faqs/10529639-disabling-additional-options/
- Markdown URL: https://www.signcustomiser.com/help/faqs/10529639-disabling-additional-options.md
- Category: FAQs
- Last updated: 2026-10-13

## Article

You can stop customers from choosing the Yes answer or the No answer of an additional option. The customiser blocks the answer when the customer chooses an incompatible colour.

<div class="intercom-interblocks-callout" style="background-color: #feedaf80; border-color: #fbc91633;"><p class="no-margin">This feature is only available for the Yes / No input type.</p></div>

Do these steps:

1.  Open the Sign Customiser admin for your Store.

2.  Click **Customisers** in the home menu.

3.  Click the customiser that you want to edit.

4.  In the left-hand menu, go to **Sign Components → Additional Input Options**.

    ![Customiser Menu with Sign Components expanded and Additional Input Options selected, showing the Add Additional Option button](/help/intercom-docs/help-centre-images/a96ad0f9da38907fcbacba515152a91ebfaa92ff79ab624a0626a1956c025e5e.png)

5.  Click **Add Additional Option** to make a new option. To change an existing option, click that option.

6.  For a new option, choose the **Yes / No** input type.

7.  Go to the **Exclusions** section. Select the colours that customers cannot use with each answer:

    -   **Yes Option Colour Exclusions**: the colours that disable the Yes button.

    -   **No Option Colour Exclusions**: the colours that disable the No button.

    ![Exclusions section of the Yes / No additional input form with Yes Option Colour Exclusions and No Option Colour Exclusions fields](/help/intercom-docs/help-centre-images/532f13c0c94dc3c64c98084bb49c13a3cddb6c99ff20a6fb8fdacc1d051180b5.png)

8.  Click **Save**.

This input type does not exclude backboards. It excludes colours only.

## How the two lists work

The Yes answer and the No answer each have their own list. A colour in the Yes list blocks only the Yes answer. A colour in the No list blocks only the No answer.

Each entry in a list gives a colour and the part of the sign where the entry applies:

-   **Any letter part - \[colour\]** blocks the answer when the customer uses that colour on any part of the sign.

-   An entry for one part blocks the answer only when the customer uses that colour on that part. Examples are **Face / Front Lit - \[colour\]**, **Side - \[colour\]**, **Trim - \[colour\]** and **Back Lit - \[colour\]**.

The part names depend on the sign type. Neon signs use **UV** and **Tubes**. Lightbox signs use parts such as Face, Back and Border.

## What customers see

When a customer chooses a colour that you excluded, the Yes button or the No button is disabled. The customer may already have chosen that answer. Then a notice shows below the buttons and near the add-to-cart button. The customer cannot continue until they change the colour or the answer.

The default notice is "The selected option is not available with this colour."

## Change the notice

1.  In the left-hand menu, go to **Settings → Languages**.

2.  Click **Edit** for the language that you want to change.

3.  Find the **Extra colour exclusion message** field. Enter your text.

4.  Click **Save draft**.

5.  Go back to the language list. Click **Publish**.