# Set up metal cut-out signs

Create a Metal Cut-Out Signs customiser, edit its panels, colours, mountings and backlights, and see what customers and manufacturers receive.

- Source URL: https://www.signcustomiser.com/help/features/17576848-set-up-metal-cut-out-signs/
- Markdown URL: https://www.signcustomiser.com/help/features/17576848-set-up-metal-cut-out-signs.md
- Category: Features
- Last updated: 2026-10-13

## Article

A metal cut-out sign is a metal panel with the customer's text or artwork cut out of it.

This article shows you how to create a **Metal Cut-Out Signs** customiser and prepare it for customers. It is for merchants who sell metal cut-out signs.

## Before you start

-   Metal cut-out signs use **Frame Fit** pricing only. The price depends on the size of the sign. The create flow does not ask you to choose a pricing model.

-   The starter panel colours, mountings and extras have a price of zero. The starter panels have no price set. Set your own prices before you go live.

-   Building and previewing is free. Your customiser does not show on your own website until your Store has an active subscription, or a trial with a payment method on file.

## Step 1: Create the customiser

1.  Open the Sign Customiser admin.

2.  If your Store has no customisers yet, click **Create your first customiser** on the welcome screen, then answer the measurement and contact email questions. Otherwise, click **Create new customiser**.

3.  On **Choose the sign type**, select **Metal Cut-Out Signs**.

4.  Click **Next**.

5.  On **Review your customiser**, keep **Include demo data** selected. It is selected by default.

6.  If **Set up AI Sign Designer** shows, it is selected by default. Keep it selected to include AI Sign Designer demo data and keep the text editor enabled. Clear it to leave that demo data out.

7.  Click **Create**.

![The Create a sign customiser screen on the Choose the sign type step, with the Metal Cut-Out Signs card shown in the grid](/help/intercom-docs/help-centre-images/5df0b3451f6aca66738f2a10ab7e5cc1f9ca654a39f66a1302b52d961edcba9c.png)

Sign Customiser names the new customiser "Metal Cut-Out Sign Customiser". To change the name, open **Settings** → **Admin** in the customiser menu. Edit **Name of sign customiser**.

## What the starter data includes

The starter data lets you preview the customiser immediately. It contains these items:

-   **Six panel shapes:** Rectangle, Rounded rectangle, Circle, Oval, Classic plaque and Banner.

-   **Four panel colours:** Raw steel, Black powder coat, Brushed aluminium and Bronze. Every panel offers all four colours.

-   **Two mountings:** Wall standoffs and Hanging holes.

-   **One Additional Input Option:** Outdoor clear coat. It is a Yes or No choice. The default is No.

-   **Backlight colours:** The sign loads with no backlight. The customer can choose a colour.

-   **Four preset sizes and a custom size option.**

-   **One Frame Fit pricing formula:** It is named Flat parcel pricing.

Replace this data with your own panels, finishes and prices before you go live.

## Step 2: Set your prices

1.  In the **Customisers** list, click the name of your new customiser.

2.  Under **Core Setup**, click **Pricing**.

3.  Check the starter pricing formula. Change the values to match your costs.

4.  Under **Core Setup**, click **Sizes**.

5.  Check the preset sizes and the size limits.

Frame Fit prices the sign by its width and height (area). To learn how the formula works, read [Pricing - Frame Fit model](../../pricing-and-sizing/pricing-frame-fit-model/) and [Sizing - Frame Fit Model](../../pricing-and-sizing/sizing-frame-fit-model/).

You can also add a price to each panel, panel colour, mounting and extra. Each form has an optional pricing section. In the panel, panel colour and mounting forms it is **Additional Pricing (optional)**. In the Additional Input Options form it is **Pricing (optional)**.

## Step 3: Edit panels and panel colours

Panels and panel colours are on one page.

To add or change a panel:

1.  Under **Sign Components**, click **Panels**.

2.  In the **Panels** table, click **Add Panel**. To change a panel, click it instead.

3.  Enter a **Label**. Add a **Description** if you want one.

4.  Under **Panel Visualisation**, select **Cut-out Panel**.

5.  Under **Panel Shape**, click **Add file** and upload an SVG file. Or click **Choose from our library**. The SVG path defines the panel outline.

6.  Set the **Top**, **Right**, **Bottom** and **Left** padding. Padding keeps the text away from the panel edge.

7.  Click **Save**.

8.  A window asks if you want to add your existing panel colours to the new panel. Click **Yes, add all colours** or **No, just create the panel**.

To add a finish, use the **Panel Colours** table on the same page:

1.  Click **Add Panel Colour**.

2.  Enter a **Label**.

3.  For **Material Type**, choose **Colour** or **Texture**.

4.  Pick a colour, or upload a texture image.

5.  Under **Assign to a panel**, select each panel that offers this finish.

6.  Click **Save**.

**Language Options** is below the tables on the same page. Use it to change the section titles that customers see.

## Step 4: Edit mountings and extras

-   To add, change or price a mounting, click **Mountings** under **Sign Components**. For more help, read [Mountings](../../features/mountings/).

-   To add or change an extra choice, click **Additional Input Options** under **Sign Components**. The Outdoor clear coat is one example.

## Step 5: Set up backlights (optional)

Only metal cut-out customisers have backlights.

1.  Under **Sign Components**, click **Backlights**.

2.  Add the colours you want to offer.

3.  To add a **None** choice before the colours, turn on **Allow no backlight**.

4.  To load the sign with no light, turn on **Default to none**.

5.  To change the word "None", enter your own word in **Label for no backlight**.

If the customiser has no backlight colours, customers do not see a backlight step. For more about backlights, read the [Sign Components overview](../../features/14428865-sign-components-overview/).

## Let customers upload artwork

Metal cut-out customisers support the AI Sign Designer. The customer uploads a file (JPG, PNG, WebP, SVG or PDF). The AI Sign Designer makes artwork from it. Sign Customiser cuts this artwork out of the chosen panel.

The AI Sign Designer supports Frame Fit pricing. Metal cut-out customisers always use Frame Fit pricing.

To turn it on for an existing customiser, read [How to Enable AI Sign Designer](../../ai-sign-designer/16084580-how-to-enable-ai-sign-designer/). For credits, file formats and limits, read the [AI Sign Designer Guide](../../ai-sign-designer/ai-sign-designer-guide/).

## What the customer sees

Customers move through these steps in order. To change the order, use **Sort Option Order** in the customiser menu.

If the AI Sign Designer is on, the customer chooses **Text** or **Custom** with a switch at the top of the sidebar:

-   **Text** shows **Write your text** and **Choose a font**.

-   **Custom** shows **Upload your logo** first and hides those two steps. The other steps show after the customer uploads artwork.

Both paths then show the remaining steps in this order:

1.  **Panel.** The customer picks a shape. With the starter settings, the panel colours show inside each panel card.

2.  **Backlight.** This step shows only if you added backlight colours.

3.  **Choose a size.** The customer picks a preset size or enters a custom size.

4.  **Mounting Options.**

5.  **Extras.** The customer answers your Additional Input Options.

To show the panel colours as a separate step, open **General Settings** and set **Backboard Colour Location** to **Detached - Displays underneath other selections**. A separate panel colour step then shows after **Panel**.

The preview shows the design as empty space cut out of the panel. The price box shows the total.

![Customer customiser for a metal cut-out sign showing the text Start Typing cut out of a raw steel panel, with the Write your text, Choose a font and Panel steps in the sidebar](/help/intercom-docs/help-centre-images/a794189a5ffac73c1b897450e2fafdf6087d4a5a6b2d0480c919dd5c472a43a8.png)

![The lower steps of the metal cut-out customiser sidebar: size, mounting options and outdoor clear coat extra, with the total price and Finish button](/help/intercom-docs/help-centre-images/0dd69b1ae26a3e5f7a0d2be8a3634edc3dc3c803e4bd15fe75de1b25386d939f.png)

## What you receive in an order

The subject of the manufacturer email starts with "New Metal Cut-Out Sign Order". The email uses the names **Panel** and **Panel Material** for the customer's choices.

For production files, read [SVG, EPS and .AI files for manufacturing workflows](../../product-management/svg-files-for-manufacturering-workflows/).

## Limits

-   Metal cut-out signs use Frame Fit pricing only. Simple Letter and Advanced Letter pricing are not available.

-   Panel shapes must be SVG files.

-   The AI Sign Designer uses AI credits.

-   Backlights are not available on other sign types.

## Related articles

-   [Quick Start](../../get-started/quick-start/)

-   [Sign Components overview](../../features/14428865-sign-components-overview/)

-   [AI Sign Designer Guide](../../ai-sign-designer/ai-sign-designer-guide/)

-   [How to Enable AI Sign Designer](../../ai-sign-designer/16084580-how-to-enable-ai-sign-designer/)

-   [Pricing - Frame Fit model](../../pricing-and-sizing/pricing-frame-fit-model/)

-   [Sizing - Frame Fit Model](../../pricing-and-sizing/sizing-frame-fit-model/)

-   [SVG, EPS and .AI files for manufacturing workflows](../../product-management/svg-files-for-manufacturering-workflows/)

-   [Mountings](../../features/mountings/)

-   [Backboards](../../features/16861335-backboards/) for other sign types