# Etsy integration

Connect Etsy once from Integrations, and every customiser in your store pairs with an Etsy listing through a Customiser Link.

- Source URL: https://www.signcustomiser.com/help/integrations/14673825-etsy-mode/
- Markdown URL: https://www.signcustomiser.com/help/integrations/14673825-etsy-mode.md
- Category: Integrations
- Last updated: 2026-05-06

## Article

The Etsy integration allows you to use Sign Customiser as a hosted design tool for your Etsy listings. Customers design their sign using our app, then copy a summary of their design and paste it into Etsy when placing an order.

Orders are still processed through Etsy, so Etsy handles payments, fees and buyer protection.

## How Etsy and Sign Customiser Work Together

-   You connect to Etsy once in your Sign Customiser account.

-   Each customiser is shared via a **Customiser Link**.

-   Customers design their sign using the link.

-   A structured design summary of their sign is generated (text, size, font, colours, etc.)

-   Customers copy the summary and return to Etsy.

-   They paste the summary into the **personalisation box** and complete checkout.

![](/help/intercom-docs/help-centre-images/63bfa4531767671578c092ed8fba0aa21e4578e93d51ca64418b0b9f079c4c5c.png)

## Before You Begin

Make sure you have:

-   An active Etsy store

-   A Sign Customiser account ([Universal plan](https://web.signcustomiser.com/login))

-   A customiser created for your Etsy product (_haven't created? Follow our [Quick Start](../../get-started/quick-start/) guide_)

-   Your Etsy listing URL ready to use

## Setting Up Etsy Integration

### Step 1: Connect Your Sign Customiser Account to Etsy

<iframe src="https://www.loom.com/embed/9d048568e8504a3c8569f092f8de7279" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" allow="autoplay; fullscreen; picture-in-picture; encrypted-media"></iframe>

1.  Log in to your account:
    ​**[https://web.signcustomiser.com/](https://web.signcustomiser.com/)**

2.  Click on **Integrations** in the menu.

3.  Click on **Connect Etsy**.

    ![](/help/intercom-docs/help-centre-images/70765285f57d82a7fdf3bb9f08d0634609faa126706ed60c986e6329c066e90e.png)

4.  Click on **Confirm**.

Etsy is now connected to your account.

<div class="intercom-interblocks-callout" style="background-color: #feedaf80; border-color: #fbc91633;"><p class="no-margin"><b>Note:</b> Only one integration can be active at a time. Disconnect any existing integration if needed.</p></div>

### Step 2: Add Your Customiser Link to an Etsy Listing

<iframe src="https://www.loom.com/embed/4a2ad112b69e41d098c5dbb9cecfcc2c" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" allow="autoplay; fullscreen; picture-in-picture; encrypted-media"></iframe>

Etsy does not support embedded customisers, so you must add your **Customiser Link** to your listing instead. Adding the link to your **personalisation box** will ensure that the customer cannot buy the sign without pasting the sign details in the field.

#### Get Your Customiser Link

1.  Go to your Sign Customiser account:

2.  In the left-hand menu, click on **Customisers**.

3.  Select the customiser you want to use for your Etsy listing.

4.  On the left-hand menu, click on **Overview**.

5.  Under **Sales channel setup** section, copy your **Customiser Link**.

    ![](/help/intercom-docs/help-centre-images/efa7d0dd42e82d93e93a264d77507c11bc0a9a8bf41c91a5f19246352de56be3.png)

#### Add the Link to Your Etsy Listing

1.  Log in to your Etsy account.

2.  Go to **Shop Manager** → **Listings**.

3.  Create or edit a listing.

4.  Scroll to **Item options** and click on **\+ Add personalization**.

    ![](/help/intercom-docs/help-centre-images/1cf4c7bdb5f9f6cffc84bde5c167d92954cbb2a7d13716de886161243df1b1d8.png)

5.  In the **Instructions for buyers** textbox, paste your copied customiser link and include instructions on how to use it.
    ​
    Example:

    ​_Design your sign here:_

    _[https://web.signcustomiser.com/hosted/9506](https://web.signcustomiser.com/hosted/9506)_

    _Use the link above to choose your text, font, colour and size. When you’re happy, copy the design summary, return to this listing and paste your sign details in the field below:_

    ![](/help/intercom-docs/help-centre-images/0631820ed0dcc06abeacb37508c4404dc87020168b1f46134524da0516da90b5.png)

6.  Set the **Character limit** **for buyer response** high enough to capture the full summary.

    ![](/help/intercom-docs/help-centre-images/8e422a949f60e2b8611f2680b842069e1a26ac83d9153d298292e46a1fd50570.png)

7.  Turn **Make personalization optional for the buyer** option OFF.

8.  Add all your other details to your listing.

9.  Publish your listing.

Your Etsy Listing is all ready.

![](/help/intercom-docs/help-centre-images/0ce084847601ad00983ab4d52c75a3067659700d471499db4da171c11e92b07c.png)

### Step 3: Add Your Etsy Listing's Return URL to Your Customiser

<iframe src="https://www.loom.com/embed/f95ca5d8cd834295b402f2d3899eede0" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" allow="autoplay; fullscreen; picture-in-picture; encrypted-media"></iframe>

Even though your listing is ready to receive orders, you will need to add a return URL in your customiser to ensure that the user can go back to the right listing to paste their sign details.

1.  Copy your **Etsy listing URL**.

2.  Go to your **Sign Customiser account**.

3.  In the left-hand menu, click on **Customisers**.

4.  Select the customiser used for this listing.

5.  On the left-hand menu, go to **Overview** → **Sales channel setup**,

6.  Click on **Edit listing settings**.

    ![](/help/intercom-docs/help-centre-images/057e075471960679c2a9c3f3ac220a5f377c0bb2299eb8eadd13e568fc7c3340.png)

7.  Paste your Etsy listing URL into the **Etsy listing URL** field.

    ![](/help/intercom-docs/help-centre-images/ac54eae8363022577ade954d4f629f087d4b1be180ec2e7aef89f2e4c6807327.png)

8.  Click **Save**.

Your customiser is now fully linked to your Etsy listing.

![](/help/intercom-docs/help-centre-images/2eed77c8ab4be565902995096cd3e96be53a48419a2f3cfa1eeebb65d89163b2.png)

## What Your Customers Experience

1.  They click your **Customiser Link** from the Etsy listing description.

2.  They design their sign.

3.  When they are done, a **Customisation summary** with the size, every line of text, font, colours, and any options they picked is shown.

4.  They click:

    -   **Copy details**, then,

    -   **Return to Etsy** (redirects to Etsy listing)

5.  They paste the summary into the personalisation box on Etsy.

6.  They add item to the cart and complete checkout on Etsy.

## Important Notes

-   Each customiser links to one Etsy listing only

-   The Return to Etsy button requires a valid listing URL

-   You can choose to show or hide pricing in the summary depending on your Etsy setup.

## **Disconnect Etsy**

You can disconnect Etsy at any time — no support ticket needed.

1.  Open **Integrations**.

2.  On the Etsy card, click **Disconnect**.

Disconnecting Etsy removes Etsy behaviour from every customiser in your store and frees up the slot for a different integration. Your per-customiser Etsy listing URLs stay saved, so reconnecting later picks up where you left off.

## Troubleshooting

<details><summary><h3 id="the-etsy-card-shows-connect-another-integration-first"><b>The Etsy card shows “Connect another integration first.”</b></h3></summary><div class="collapsible-section-content"><p class="no-margin">You may have WooCommerce, Wix, Custom API, or Shopify active. Disconnect that one, then connect Etsy.</p></div></details><details><summary><h3 id="the-return-to-etsy-button-is-greyed-out"><b>The Return to Etsy button is greyed out.</b></h3></summary><div class="collapsible-section-content"><p class="no-margin">Add the Etsy listing URL in the customiser settings</p></div></details><details><summary><h3 id="the-price-on-the-summary-doesn-t-match-my-etsy-listing"><b>The price on the summary doesn’t match my Etsy listing.</b></h3></summary><div class="collapsible-section-content"><p class="no-margin">Adjust your pricing in your customiser with your Etsy listing’s price, or untick <b>Show price</b> in your customiser's settings.</p></div></details><details><summary><h3 id="buyers-aren-t-pasting-the-summary-into-the-personalisation-box"><b>Buyers aren’t pasting the summary into the personalisation box.</b></h3></summary><div class="collapsible-section-content"><p class="no-margin">Add clear instructions in your listing description and personalisation box. You can also attach a video tutorial to your listing.</p></div></details>