The AI Sign Designer converts customer-uploaded images into vector SVG outlines for sign production. Customers upload a PNG, JPEG, WebP, or SVG, and the AI generates a clean SVG file they can immediately use to configure and purchase a sign.
This is different from a custom design form submission. With AI Sign Designer, customers get an instant result that they can buy. Without it (or when credits run out), customers submit a request that you process manually later.
What you receive per AI Sign Design conversion
Each successful conversion produces two files:
The original uploaded image
A vector SVG outline ready for sign configuration
The SVG appears immediately in the customiser. Customers can then adjust colours, sizes, and other options before adding to cart.
Supported Sign Types
Works with neon signs and channel letter signs. Other sign types are not supported at this point in time.
How Credits Work
Every conversion costs one credit. This applies to both admin dashboard testing and customer uploads through live customisers.
Credits never expire. Purchase them when you need them.
Current AI Credit pricing:
25 credits - $12.50 USD ($0.50 per credit)
75 credits - $33.75 USD ($0.45 per credit, 10% savings)
200 credits - $80.00 USD ($0.40 per credit, 20% savings)
Contact us for enterprise volume pricing
Credits are shared across all customisers in your account. If you have multiple customisers, they all draw from the same balance.
Checking Your Balance
Your credit balance appears on the Subscription page in your admin panel. Click "Transaction History" to see every credit used or purchased.
Low Balance Warning
When your balance drops below 5 credits (but is still above 0), you receive an email with subject "[Action Required] Your credit balance is running low". This warning sends once per cycle - if you top up above 5, then drop below again, you will receive another warning.
No warning is sent when balance hits exactly 0.
What Happens When Credits Run Out
When your balance hits zero, the AI Sign Designer stops working. The experience differs for admin dashboard versus customer-facing customisers.
In the admin dashboard:
The AI Converter card blocks uploads with the message "You have no credits remaining. Purchase more to continue."
For customers:
If you have configured a fallback form, customers are automatically redirected to it. They see the form instead of the upload interface. This allows them to submit their design request manually - they upload their image and provide contact details, then you process their request later and contact them.
This is a key distinction: with AI Sign Designer, customers get an instant SVG they can purchase. With the fallback form, they submit a request that requires your manual intervention.
If no fallback form is configured, customers see a "Credits Required" screen with no way to proceed.
Configuring the Fallback Form
The fallback form is set in your customiser's Custom Design settings. When AI Designer type is set to "LIVE", you must select a fallback form.
Requirements:
The fallback form must contain a file upload field
The form must already exist before you can select it
To create a custom form, see Custom Design Forms
To add fields to your form, see Add and Edit Custom Form Field Options
Using AI Sign Designer in the Admin Dashboard
The AI Converter card lets you use the same AI Sign Designer for conversions in the admin. This is especially useful for companies that just want to take advantage of the AI image processing, reducing the time it normally takes to convert an image into a scalable sign design from hours to a couple of minutes.
Upload an image (PNG, JPEG, WebP, or SVG up to 5MB). Processing typically takes 30-60 seconds. Complex images may take 2-3 minutes.
Each test uses one credit. Failed conversions do not consume credits.
Purchasing Credits
From the Subscription page, click "Purchase Credits" on the AI Credits card. Select a package and complete payment.
For Shopify users, charges appear on your regular Shopify invoice.
For Universal account users, payments process through Stripe.
Credits appear in your balance immediately after payment.
Processing Time
Most images complete in 30-60 seconds. Some may take up to 2-3 minutes depending on complexity.
Customers can wait for the result or provide an email address to receive a notification when their design is ready.
Platform Support
AI Sign Designer works on Shopify, WordPress, Wix and standalone embeds. Credits are shared across all platforms for Universal, Shopify store credits purchased can only be used for that store.