Changelog

We’re excited to announce the launch of our new lightbox customiser feature! This update brings a powerful 3D renderer and extensive customization options to help you create and visualize lightbox signs with unprecedented accuracy.

Check out the video below to see it in action:

Live Demos

• Rectangle lightbox demo
• Circular lightbox demo

3D Visualization

• New 3D renderer for realistic lightbox visualization
• Interactive rotation and zoom capabilities (both desktop and mobile)
• Environmental lighting effects for realistic material rendering
• Adjustable viewer size to match device or preference
• Background scene customization with image upload support

Lightbox Shapes

• Rectangular lightbox support
• Circular lightbox support
• Custom sizing with precise measurements
• Preset sizes (small, medium, large, cube)
• Accurate 3D representation based on input measurements

Customization Features

• Individual side customization (front, back, left, right, top, bottom)
• Multiple material options:
  • Acrylic
  • Metallic
  • Hybrid materials
• Customizable border wrapping
• Internal light source with:
  • On/off toggle
  • Multiple color options
  • Multi-color support
  • Adjustable lighting effects

Image Upload Capabilities

• Support for multiple image file types (JPEG, PNG, WEBP, AVIF)
• Transparent image support
• Automatic image cropping based on lightbox dimensions
• Individual image uploads for each side
• Original and cropped image preservation

Admin Controls

• Multiple lightbox shapes per customizer
• Individual side control and configuration
• Material and color assignment per side
• Border type customization
• Flexible configuration options
• Updated background scene editor
• Integration with existing Sign Customizer features

Technical Notes

• Compatible with existing Sign Customizer infrastructure
• Maintains all standard mounting options
• Visual support for mounting options coming soon
• Currently in initial release phase
• Actively collecting feedback for future improvements

This is our initial release of the lightbox feature, and we’re actively seeking merchant feedback to guide future improvements. We’re excited to see how you’ll use this new customiser type in your stores!

In some scenarios, example images were being cut off and not displaying the full preview:

We have just released an update which fixes this issue and greatly improves the overall user experience.

1. On desktop devices, the example now appears when you hover over the “example” button. It will intelligently display above or below the label depending on where the user has scrolled to. Clicking on the zoom icon or the example button will open this image in full screen.

2. On mobile devices, tapping the example button immediately opens it in a full screen view ensuring the image is never cut off.

3. A new setting has been added which enables example images appearing on hover for some selections such as the text color. To enable this, go to the “General Settings” tab of your customiser and find the “Desktop Style Options” heading.

This update contains two new features:

Visual Size Scaling

We have added a new setting, which when enabled, will make your signs appear larger or smaller in the visualiser based on the size you have selected.

For example if the selected size is 50cm and you change to the 80cm size, your text will appear visually bigger in the customiser.

Learn more about setting this up in our documentation:

https://docs.signcustomiser.com/en/articles/10748671-visually-scale-signs-based-on-the-chosen-size

Sign scales visually relative to background image

You can now specify a width and height for background images. When these values are set, the visualiser will show the sign proportionally to the background measurements.

For example if your background is 300cm wide and the sign is currently 150cm, it will appear as half the width of the background.

If you allow users to upload custom backgrounds they will be prompted to provide their own measurements.

Learn more about setting this up in our documentation:

https://docs.signcustomiser.com/en/articles/10529528-background-images

Customers who are using iframes to embed their customisers on their stores should now see significant speed improvements when loading their pages.

These initial load speeds should help with your overall Google Pagespeed performance scores, which attributes to the overall SEO of your customiser pages.

You can check your stores pagespeed score yourself by visiting https://pagespeed.web.dev/.

Simple letter model customisers now have an option to change the way height is calculated.

You have two options:

1. Dynamic - This is the default and is how the height is currently calculated. Height is determined based on the dimensions of characters and font selected.
2. Fixed - (New) You can specify in centimetres how tall each line will always be. This number gets multiplied by the number of lines of text entered.

A new pricing and sizing model has been introduced to accomidate new sign type we are introducing. This model focuses on the frame of a sign rather then the letters for all measurements and pricings calculations.

Previously our three existing models where built for handling letter type signs, this new model is built for signs types as Wooden board / aluminium plate / acryic plate and lightbox signs.

Two new demos have been created and are are also installable templates for your store.

• Wood board signs
• Aluminium plate signs

Find out more how framefit works.

• Framefit Pricing
• Framefit Sizing

We have added a dropdown on the orders page within the Sign Customiser admin which allows you to resend an order email.

Not only is this helpful if you misplace the original email, but the product images will also be regenerated in case they were missing or malformed the first time.

Give your customers the ultimate design freedom when creating custom letter signs by empowering them to drag, scale and rotate words and icons.

Try the demo here

These new features allows the following designs to be made possible.

• Independent word sizing: The ability to change the size of each word independently so you can truly customise the design.
• Independent word layout/location: Drag each word around independently to various locations rather than restricting it to a per-line basis.
• Word layer priority: Similar to design programs like photoshop/illustrator, you could have words stacking and overlapping, and your customer can choose which word is in front and which word is behind.

To find out how to enable this feature on your store visit our docs.

Updated the visuals of the cut to shape backboard to present more similar to how it would look in real life. This visual update performs better in almost all cases and works with our new drag, scale and rotate features.

This new visual update is only available by enabling the experimental flag, learn how to enable experimental flag.

You can now let your customers upload their own images to use with a backboard. This feature is perfect for UV printed signs or what some call in the industry canvas signs.

These images will be shown on the sign visualisation (configurable via a setting) and included in the created product for you to download.

To enable this setting, find these checkboxes in your chosen backboard in your customiser admin:

A new setting has been added to move the backboard color selection inline with the chosen backboard. This change is more intuitive for your customers as they are prompted to choose the colour immediately after selecting their desired backboard.

When the backboard is not selected the colors and materials show as previews inline:

Once the customer selects the backboard they are able to switch between the different options:

You can enable this feature in the settings page of your customiser:

You can now enable different visualisations for your mounting options. This feature allows your users to see how the mounting would look once purchased.

Currently only the “Board” backboard type is supported.

You can enable the different visualisations by visiting the “Mounting” area of the Sign Customiser admin area.

You can now start selling wood letter signs on your store with Sign Customiser, view a demo here.

We have updated our channel letter customiser type to support wood textures. This feature gives your letters a grainy wood texture and is tinted by the colour of your choice.

You can enable this feature by editing the face colours of your channel customiser and selecting the wood option in the “Visual Effect” card.

To learn more about how to control letter parts on channel customiser types, read our documentation here.

Previously you could only add a customiser to a product/page or homepage template on Shopify. This new update allows you to add customisers on the Shopify collection template as well.

Use this new feature to sell custom signs above or below the products in a Shopify collection page template.

We have added the ability to show the custom design screen as the initial screen for your customiser.

This feature allows you to have links on your website that open both directly to the visualisation and to the custom design screen, generating you more custom design leads.

Read more about how to use this new feature in our documentation:

https://docs.signcustomiser.com/article/269-how-to-set-custom-design-as-initial-screen

We are excited to announce a major update to our Sign Customiser WordPress plugin, bringing a highly requested feature to the table: WooCommerce Order Sync! This powerful new capability allows you to seamlessly connect your WooCommerce store with your Sign Customiser account, making it easier than ever to manage your sign orders.

What’s New?

With this update, the plugin will now automatically sync your WooCommerce orders to our system the moment a new order is placed. Along with the sync, manufacturer emails are instantly sent out containing all the critical sign details, ensuring that your production process is streamlined from the get-go.

Why :

1. Hands-Off Order Management: No more manual copy-pasting of order information. Our plugin now automatically transfers all order details, saving you time and reducing errors.
2. Instant Manufacturer Notifications: Your production partners will receive all the sign details they need as soon as a customer places an order, reducing delays and ensuring quicker turnaround times.
3. Seamless Integration: Fully integrated with WooCommerce, this feature makes managing your sign orders a breeze, allowing you to focus more on growing your business and less on administrative tasks.

Get Started

Make sure to update your WordPress plugin to the latest version via the WordPress admin panel.

Read our documentation on how to set everything up:

• https://docs.signcustomiser.com/article/213-wordpress-integration-and-theme-setup
• https://docs.signcustomiser.com/article/265-how-to-add-an-api-key-to-wordpress

Dropshippers can now start selling signs in a matter of minutes with Sign Customiser.

In just a few clicks you can have your customiser setup with your desired profit margin and all the options already added for your store.

How it works

This new process is the easiest and fastest way to start selling custom signs for your business.

All you need to do is:

1. Select the manufacturer
2. Select the sign type
3. Enter in your profit margin
4. Start Selling

This revolutionary process is a first of its kind for the sign industry and one we think is going to be a game changer.

This update now makes it possible for universal app customisers to have support for custom CSS.

You can now edit the CSS of your customiser while you are previewing it in our admin application.

Previously, CSS could only be applied by editing the shopify theme itself, which made it impossible for universal app customisers to applly custom css.

This feature makes it even easier to have your customiser match your brand and style.

Read more about how to use this new feature in our documentation:

https://docs.signcustomiser.com/article/67-adding-custom-styles-to-customizer

Customers on the Universal Sign Customiser plan can now install the official WordPress plugin via the WordPress plugin directory.

The plugin not only allows you to easily get started, but you no longer need to manually download zip files from our website in order to receive updates.

You can find the plugin at the link below:

https://wordpress.org/plugins/sign-customiser/

Read more about how to use the plugin on our documentation:

https://docs.signcustomiser.com/article/213-wordpress-integration-and-theme-setup

Adding colors to your new backboards used to be a time-consuming process as it required you to go into each color and manually add it to the new backboard.

Our latest update will now prompt you when creating new backboards to add all existing colours to the new backboard, saving you time and effort.

The “Font List Appearance” setting has been updated to support mobile users as well. This setting allows you to choose whether the font list should be displayed as a dropdown or as a list of buttons.

Enabling this setting saves screen space on mobile devices and can help improve page load times as not all fonts need to be loaded at once.

You can enable this setting by going to the “General Settings” tab of your customiser and finding the “Font List Appearance” option.

Once that setting is enabled, the font list will be displayed as a dropdown on mobile devices.

We have added new graphs to help you understand how your customisers are performing so that you can make more informed decisions on how to improve your customisers and win more sales.

You can now see the Orders over time, Form submission over time and Products created (add to carts) over time, all available in the home page of your admin app.

You can now customise the background colour of the visualiser from within the admin app. Previously you could only modify this via CSS, but now you don’t need to write any code.

To change the background colour, go to the “Theme Colours” section of the customiser settings and adjust the “Background” setting under the “Visualisations” card.

You can also adjust the colour of the text in case the default is not visible enough on your new background.

You can now upload your own SVG files to create unique backboard shapes for your signs, or choose from our provided library of shapes.

This feature, combined with the new backboard textures, allows you to sell any type of sign you can imagine.

Read more about how to use this new feature on our documentation:

https://docs.signcustomiser.com/article/250-custom-backboard-shapes

You can now generate unique links for your quote mode customisers that when navigated to will display the customiser in a page hosted by us.

This means that you dont even need to have a website to start using Sign Customiser anymore.

This opens up a whole new world of possibilities for you to win more sign sales online as you can include these special links all across the web.

Learn more about this feature by reading the documentation:

https://docs.signcustomiser.com/article/230-hosted-customisers

You can now upload a image to give the visual appearance of the real texture.

This is a great way to visually represent the material of your backboard to your customers as its clearly visible in the visualiser.

Using this feature allows you to sell new sign types like wooden signs or signs with visually unique material properties that extend beyond our current range of supportedsigns.

To find out more about how to create backboard textures, please visit our documentation:

https://docs.signcustomiser.com/article/242-backboard-textures-materials

You can now add front lit options to your channel signs. This will allow you to create signs that are illuminated from the front.

For instructions on how to do so, please refer to this guide.

The wordings in the SVG file was not consistent with the design shown on the visualiser and rendered product image, this update provides a fix to ensure the word spacing is consistent with the original designs presented to the customer and merchants.

This will improve the manufacturing process as the SVG file designs can now be trusted to be consistent with the final product.

You can now exclude specific colors and backboards from the mounting options.

This enhancement provides you with greater flexibility and control, ensuring that only the desired combinations are available for your products.

You can find these options when editing or creating a new mounting option:

You can now exclude specific colors from the Yes / No option type.

This enhancement provides you with greater flexibility and control, ensuring that only the desired combinations are available for your products.

You can find these options when editing or creating a new “Addtiional Options” and selecting the Yes / No option type:

[https://docs.signcustomiser.com/article/226-how-to-restrict-additional-options](Learn how to do so here)

You now have the ability to receive quotes of sign designs created by the user in our app.

As these designs have already been created by the user already, this will save alot of time with the design approval process by reducing revisions and winning the sale sooner!

By default, Sign Customiser is set to “Sales Mode,” which allows you to create a product and add it to your store’s customer cart so that they can purchase it from your store. This feature instead hides the price from the user and allows you to accept sign design quotes.

Forms used for quote mode are different than our existing feature to embed custom design forms as quote mode forms use the design of the sign created by our app (same image as presented in the visualizer) as one of the reference images attached to the email. These generated images contains the user-selected options, e.g. colors, sizes, backboards, etc.

Why you would want to use quote mode

• Allow users to request a quote for a sign design they have created
• Hide the price of the product from the user
• Receive a visual representation of the sign design in the email
• Receive an organised list of user-selected options in the email
• Recieve the calculated price for streamlined quoting in the email (if you have added pricing for the options)

For instructions on how to enable quote mode, please refer to our documentation.

Over the past few months we have been re-engineering how products are created in our system. The aim of this project was to eliminate the case where a product would be generated with out any product images. However after many months of work we have also been able to significantly reduce the time it takes to create a product and add it to a users cart.

This has been a significant undertaking but we are now happy to report that we have reduced the time it takes to create a product and add to a users cart by about 45% on average.

The speed increase should be noticeable to all users and we hope that this will lead to an increase in conversion rates for our merchants.

Sell signs with backboards made of 2,3 or more layers. You can assign different colors/materials for each individual layer.

To find out more about how to create multi-layered backboards, please visit our documentation.

You can now track add-to-cart and form submissions as conversions for your ads. These javascript events will fire every time a form is submitted on our app or when the customer adds creates a new product.

By using these events to enrich your conversion data and optimize your ad campaigns accordingly.

More details about how to set this up can be found in our documentation.

Since launching the multi-color and fonts feature, we have been working hard to improve the experience for both you and your customers. Here are some of the updates that have been made:

Updated UX for selecting colors and fonts

The aim of this update was to make it simpler for customers to select colors and fonts. While also allowing customers to create signs easily with one color and font the way they are used to.

On desktop we have brought back the fonts and colors selectors that are located in the side options menu. This makes it easier for customers to quickly change the color or font without having to click on the individual words first. They can still do that if they want to, but now they have the option to use the side menu.

On mobile we have removed the two new additional tabs that were used to show the colors and fonts individually when a single word was selected. In its place we have added a new highlight badge that will display in the color and font options only when an individual word is selected.

By making these changes we hope to make the experience of selecting colors and fonts more intuitive and user-friendly.

Updated merchant experience.

You can now assigning a start price that applies to the current size rather then the font.

Previously the start price would be added for each font that was added to the sign making them more expensive then what was intended.

Bug fixes.

• Spaces in the text area are now shown in the visualiser.
• Better support for older versions of Safari browser.
• Better handling of cursor placement when editing text.

We are excited to announce a new feature that enhances the design capabilities for our merchants. With this update, merchants can now upload icons directly through our Shopify app. This feature provides flexibility and a range of customization options to suit various design needs.

To see this feature in action, check out the video below:

To view our demo and test this feature, please visit our demo store.

Key Highlights:

1. SVG File Uploads: Merchants can upload their own SVG files to use as icons. This allows for complete customization and the ability to maintain brand consistency across all designs.
2. In-App Icon Library: In addition to uploading their own icons, merchants have access to our extensive library of pre-designed icons within the app. This library includes a wide variety of styles and categories to choose from, ensuring there is something for every design requirement.
3. Enhanced Design Flexibility: Customers can now use these uploaded icons to enhance their designs, providing a more personalized experience.

How to Use the New Feature:

1. Access the Icon Upload Tool: Log into the Shopify app and navigate to the ‘Icons’ section within a customiser.
2. Upload SVG Files: Click on the ‘Add Icon’ and then the ‘Add file’ button to select and upload SVG files from your computer. Alternatively, browse through our extensive in-app icon library and choose from a variety of icons available.

3. Setup pricing: Ensure you assign a pricing configuration to your icons.

4. Apply Icons to Designs: Once icons have been uploaded and a pricing scheme has been configured you can select the icons in your customiser.

We are continually working to improve our app and appreciate any feedback you may have. If you encounter any issues or have suggestions, please contact our support team at [email protected].

Reduced the initial time it takes for the app to appear to the customers by 88%. This improvement aims to provide a better user experience for your customers by getting them to the app faster.

From an initial load time of around 5.1ms to 0.6ms as per our tests and calculations.

As pricing has always been tied to a particular font, when two or more fonts where introduced into a sign and each font included a “base price/start price” these prices would add up and make the sign price more expensive then what it should have been.

This new update address this issue and allows for a single global “start price/base price” rule to be applied to all the fonts used in a single sign design.

We have updated the fixed width, fixed height and advanced models to accomidate this change which will be available when the “multi colour and fonts” selection is enabled.

Fixed width pricing with new update

Advanced pricing with new update

Several updates have been made to improve the existing custom size feature found on the advanced model customiser type.

These updates aim to resolve the numerous fustrations and complexities alot of merchants and customers had with our advanced model and the way sign sizes are calculated and choosen.

What’s changed?

A new user interface that lets your customers enter in their desired width or height of the sign. The sign will then be scaled to fit the text and fonts within the given dimensions. Several new features in the admin have been added to reduce confusion for setting up sizing in a advanced model.

What does this solve?

One of the biggest questions we had with our advanced model is “Why does the size change when adding text or additional fonts to my sign?” By allowing customers to enter in their desired width or height, the sign will be scaled to fit the text and fonts within the given dimensions. This will help reduce confusion and frustration for customers when creating their signs.

Can signs now be created with characters that are smaller then the minimum physically producable dimensions?

A check has been added to ensure no character is smaller then the “Minimum Height” of lowercase and uppercase characters that you set per font. If a character is smaller in the minimum height value, a modal will apprear and prevent the customer from proceeding.

Moving forward

We believe all existing customisers on the advanced model should use “Custom sizing” and may even benefit from removing all their existing multiplier option as illustrated by this demo. As its simpler and more user friendly for customers to use.

This feature allows you to browse through all 1000+ Google fonts within our admin and add it to your customiser with a single click. This will save you time from having to manually add the font to your customiser.

We have sorted the fonts by the most popular fonts used all over the world first.

You can search specific fonts and filter by language. Currently, we support Arabic, Chinese, Hebrew, Japanese and Latin on our font list. We’ll be adding more in the future and upon requests.

This new update comes with two powerful new features that will make it easier for customers to continue interacting with your customiser on your store. The more they interact, the greater the chance of them making a purchase.

To see these new updates live, all our demos found here have been updated to include these new features.

Sharing

Customers can now choose to “share” their current design.

A modal will appear with a unique URL that they can copy and share with others or across different devices such as from a mobile to desktop.

When someone accesses the shared link, they will be taken to the customiser with the exact same selection that was shared.

Signs that have been purchased via sharing will be attributed as such in the order details for analytic purposes.

Saving

Customers can leave your website after playing around with the customiser, leave the website and come back to the page at a later date, with the same selections automatically pre-loaded.

This should help increase the chances of them making a purchase as they can continue where they left off.

How to enable

1. In the Shopify admin, go the customiser you wish to edit
2. Click on the “Settings” tab
3. Scroll down to the “Sharing and saving” section
4. Enable the features you wish to use

You can now allow customers to upload background images in the customiser. This feature is disabled by default.

How it works

When enabled, customers will see an “Upload Background” button in the visualizer part of the customiser. They can click this button to upload an image from their device. The image will be displayed as the background image in the customiser.

How to enable

1. Go the customiser you wish to edit in the Shopify admin.
2. Click “Images”
3. Click on “Enable Preview Images”
4. Click on “Allow customers to upload background images”

Several updates have been made to this feature, please visit for more info:

You can now sell signs with multiple colors and fonts. This new capabilitiy introduces a new level of sign design customization for your customers, allowing them to create signs that are truly unique to them and eliminating the need for custom design quotes for a whole range of sign designs.

View the demo here

To see this new feaure in action, check out the video below:

You can now automatically generate a list of options for your customiser that are numbered. This is useful for when you have a large number of options and you want to make it easier for your customers to understand the order of the options.

You can now duplicate pricing configuration on your store. This feature allows you to create a copy of an existing pricing configuration and make changes to the new one without affecting the original.

Our fixed size customisers now allow you to generate an SVG of the custom sign when new orders are made. This feature was previously only available on our advanced model, but is now available for all customisers.

You can enable this feature on the settings page:

For more information, please refer to our documentation:

https://docs.signcustomiser.com/article/169-generate-ordered-sign-svg-file

Since this update is very visual, we decided to make a video about it.

This new renderer will replace the old one in a month or two, exact date will be provided via email, so you have time to get used to it. We hope you like it!

How to enable the new renderer on your existing customiser

1. In the merchant admin, go to the customiser you want to update.
2. Click on the “Settings” tab.
3. Scroll down to label titled “Visual Sign Renderer”
4. Click on the dropdown and select “Canvas”
5. Click save at the bottom of the page.

You can now duplicate customisers on your store. This feature allows you to create a copy of an existing customiser and make changes to the new one without affecting the original. This is major quality of life improvement for merchants who want to create similar customisers with minor changes.

We have also improved our support process to make it very easy to duplicate customiers from other stores, what used to take hours now takes a couple of seconds, this will greatly help with merchants wanting to copy over the same customiser data from one store to another that they both own. Just ask our support team and they will be able to help you with this.

We have been able to decrease the Cumulative Layout Shift (CLS) score by 95% on average. This is a significant improvement from before and may provide a boost in SEO as search engines such as google factor in CLS as one of the performance metrics for page speed ranking. This improvement will also provide a better user experience for your customers while the app is loading.

The new fixed height model is similar to our fixed width model in terms of options to control the letter price and sizes, but with the key difference being that the height of each line is set to a desired value measured in centimeters and the overall width of the sign is variable.

The fixed height model, like the fixed width model, allows you to set a minimum and maximum amount of text characters per size and also set a maximum amount of lines per size.

Pricing for the fixed height model is a based on a price per letter and a price per line.

Since the introducion of this new model, we have renamed the previously called “simple” model to “fixed width” model.

Several new options have been added to the advanced pricing rules that allow you to control the shipping price and how it is calculated. Our Advanced pricing model now includes the ability to select between a flat (cm2) or Volumetric weight calculation for the shipping price.

Volumetric weight

Volumetric weight is a pricing method used by couriers to account for the density of a package. It is calculated by multiplying the length, width, and height of the package and then dividing by a volumetric factor. This allows you to charge more accurately for the space that a package takes up in a delivery vehicle such as a plane.

Up untill now we could not determine a length of a sign, this update now allows you to set a length to each size range in the advanced pricing rules.

The width and height of a sign are automatically calculated by our app, however you can now add additonal padding to these two values to account for the packaging material.

Option 1. Add volumetric weight price to final product price

This option will calculate the volumetric weight in kilograms and multiply this value against a unit price that you set. This will then be added to the final product price.

Option 2. Let Shopify handle the shipping price (shipping price calculated at checkout)

This option will pass the calculated weight to the product in Shopify and let Shopify handle the shipping price. This is useful if you have a shipping app that can handle volumetric weight calculation.

Improved admin experience

Adjustments have been made to made our advanced pricing merchant admin UI to make it easier to use and see the changes you are making.

You can now set how the price multiplier is applied to either the final product price or the letter price subtotal. This new feature allows for more accurate control over the pricing for all the exisitng options that current support a price multiplier e.g. colors, materials, backboards, mountings etc.

You can now add a description to an individual color.

We are now using our new sign renderer to generate the product images, this new version of our sign renderer comes with a lot of visual improvements to create more realistic looking signs.

Product images generated by our app are now 1000px by 1000px, which increases the quality of the main product image and provides a 1x1 dimension which may display better for certain themes. Previous dimensions were 492px wide x 354px high.

Create your sign customiser for free while you startup your new store; it can take some time to create a new customiser that is unique to your store, there are lots of options to add you might need to source some quotes from manufacturers to get the pricing just right.

Starting today, you can now completely manage all your customiser data without having to be subscribed to one of our plans. You can use our admin to quickly preview all the changes you make to your customiser and get right back to updating the data all in the same interface.

This new update will help give you the time and confidence you need to get everything setup up and ready for launch!

We will also be there every step of the way to help you on this exciting journey.

Visiting the merchant admin of our app will feel a little bit different next time you visit. That is because we have updated the interface to the latest version of Polaris, Shopifys core admin experience.

This update allows us to unify our apps admin with the rest of Shopify and also incorporate all the latest new components that will improve the day-to-day workflows for merchants. We have also improved two workflows, the customiser list found on the home page and also the customiser creation workflow.

You can now easily find the customiser you wish to manage using our preset filter options to reduce the list of customisers. This new feature helps when you working with many different customisers in one store.

You can now quickly preview, edit and delete a customiser all from the home screen, to do see just click on the three dots … found on the right handside of each customiser in the list.

We have updated our plan offerings for Sign Customiser with the addition of a new plan called “Standard” that allows your store to create unlimited customisers and also include forms on your customisers.

This new plan is cheaper than our existing “pro” plan which includes the ability to use our advanced letter sizing and pricing model and also features that help with automating the logistics of building and shipping custom signs.

For a further explanation of features and plans check out our pricing page.

You can now create channel letter sign customisers on our starter plan. Previously, this feature was only available to merchants on our pro plan. Sign Customiser now offers more value for the same price.

You can now choose to show or hide the selector screen on mobile devices.

To do so.

1. In Shopify admin, go to our app and click on the customiser you wish to edit
2. Click on Settings -> General
3. Scroll down until you see “Initial Selection Screen”
4. Change to your desired setting
5. Hit save at the bottom of the form

Up until now, we didnt have great support for other currency conversion apps, we would previously recommend Shopify Markets to replace these apps, Shopify markets is still the best solution to use on your Shopify store, but Shopify has not granted all stores around the world with the ability to use this feature.

Starting today, we have launched a new update that provides first-class support for two of the most popular currency conversion apps on the Shopify app store, that being Vitals and Best Currency Converter

You can take full advantage of these currency conversion capabilities and have the live prices displayed on Sign Customiser converted and displayed to the customer’s currency of choice.

Starting today, the time it takes for our app to become usable for the customer has been reduced by an average of 150 percent. This huge performance gain can be attributed to clever data caching and leveraging the best of Cloudflares technologies to ensure global network traffic is routed in the most efficient way possible.

Our app data is highly dynamic, and we needed to create a solution that would be reliable but also able to respond to changes to the data instantly, after months of testing different solutions, we are pretty proud of the work that went into this and really happy with the performance improvement.

The end result is customers are now able to use our app in a noticeably faster time which should translate to better sale conversions for your store.

You can now visually display a flowing RGB effect that matches more closely to advanced LED tubing that allows 100s of different modes in real life.

Checkout our demo to see how it performs.

Sign Customiser now supports two unique RGB effects to help showcase your LED RGB products to the customer which should help with explaining the product and its capabilities.

To use this new effect on your customiser

1. Go to our merchant app in Shopify admin
2. Click on the customiser you wish to edit
3. Click on “Required Options” and then “Colors”
4. Click on “Add a new color”
5. On the “Color Effect” input, select “Flow”

You can now choose to display the entire table of fonts on the initial load or hide until clicked via dropdown.

We have also improved the app performance by only loading the first font selected and any other font that are visible in the viewport, since font file sizes can be anywhere from 20kb to 500kb this can make it much faster for our app to become usable, especially for users on slower internet connection speeds.

More info can be found here.

You can now add one or more forms to a sign customiser and start accepting custom sign design submissions from your potential customers.

Increase lead capture and acquire new customers by adding the custom design form on the same page as the text editor; this feature saves a page load which makes it easier and faster for potential customers to submit their unique sign designs.

Key Features:

• Add one or more forms per sign customiser to handle both individual and business needs
• Capture leads and sync them as a Shopify Customer
• Accept all the common file formats used for sign designs
• 10 unique input types, including file, dropdown, multiple choice, date, number, etc.
• Completely customisable, styled and translated to your needs

Sign Customiser now provides three unique methods to capture custom design submissions.

1. Simple link to another page on your store
2. Full screen more info and link to another page on your store, the screen can be shown by a tab.
3. A fully embedded form to capture custom design submission

For more information on how to set up a form on your customiser please browse our collection of relevant articles.

An issue where devices with windows OS that uploaded font files would cause a missing mime type was found. This missing mime type meant our network could not compress the file previously. A font file could be anywhere on average from 20kb to 500kb in file size, our app may load 10 - 30 fonts - these uncompressed files were causing an impact on page speed.

We have addressed this issue by updating all existing font files that were affected to ensure they can now be compressed and provided a fix to the font upload form on our app to prevent missing mime types from occurring again.

You can now display the “discounted price” next to the “original price” for your custom signs. Using this feature will let the customer instantly see the original and discounted price.

Using this feature allows you to apply a discounted percentage or a fixed amount that will be applied to the original price. Both the discounted and original amounts will be displayed together on the app.

The discounted price displayed to the customer will become the final product price when added to the cart.

More info on how discounting works can be found here by viewing this article.

You can now display all the options for your sign customiser on mobile to display as stacked options one over the other, rather than viewing an individual option per step.

This new mobile view provides the following

• A natural verticle scroll behaviour for your customers to view all options quickly on mobile
• The sign visualizer on mobile can be set to display as “fixed on scroll” which allows it to stay in view as the customer selects different options.
• The add to cart button can be set to “fixed on scroll” which allows it to stay in view as the customer scrolls up and down the page.

To enable this new view on your store, view this article.

Up until now only orders with a financial status of “PAID” would be legible for sending the custom order email.

This meant that some orders would not be legible for sending the custom email as some payment providers such as Klarna or afterpay would mark the order as a financial status of PENDING in certain scenarios.

Making this change means merchants on our apps PRO plan will from now on receive the custom order email as expected.

We have significantly improved the client side app across multiple fronts, this update has fixed many long standing bugs and made the app overall faster to use, especially on low powered mobile devices.

This update represents a complete refactor of the client side codebase which opens the door to more advanced features such as “save or share your design” and “live quoting custom images”, along with ensuring we are building on a solid foundation that will allow us to iterate more quickly with new features and minimise the possibility of introducing new bugs.

Below are the key areas of improvement

• 15% smaller file size for initial payload ( faster to download and render initially )
• Increased typing to text render speed by 4X
• Increased speed for selecting and rendering all client side options by 3X
• Improved time to render new measurements
• Improved visualiser text size re-render speed by 4X
• Custom size measurements now render live as the user moves the slider.
• Moved to a native select input on mobile and made it easier to provide custom css to the select input and options on desktop and mobile
• Fix typing issues on Android devices affecting sign text visualisation when using certain keyboards
• Fixed bug preventing the new product to generate when certain backboard colour options were not selected on mobile

The time taken for a new custom sign to be created on Shopify and added to a customers cart has improved by a factor of 50% - 70%, this variable is dependant on the overall sign sign and choices of background images and product options.

This update should help with an increase in CRO, especially on devices with a slow internet connection around the world.

This update, fixes a bug that that prevented extra large signs under certain conditions from being added to the customers cart. Looking at our metrics this bug would happen very rarely and only when a specific set of conditions would be met.

The SVG file can be included in the custom manufacturer email generated by our app, and will also be included in the order on Shopify, order email and quote email.

Save time by having the outlines of the fonts letters automatically created for you in a scalable vector image format that is compatible with most image editing and sign manufacturing programs.

This file can be used for CNC machines and to help with consistent measurements and price costs with your manufacturer.

You can now use Sign Customiser to sell custom channel signs, acrylic letter signs, metal letter signs in both 2D or 3D letter visualisations. This greatly expands upon our apps catelogue of supported products that you can sell in your Shopify store. Sign Customiser allows the creation of 2D and 3D letter formations that allow you to control each part that makes up the shape of the letter, such as back-lit, side, trim and face with more to come.

View our two new demos highlighting Sign Customisers’ new capabilities for 3D acrylic signs and 2D metal signs.

This is the perfect feature for multidimensional signage with or without lighting; you can mix and match the materials and options to enable genuinely unique product offerings that align with your manufacturing process.

Create 2D or 3D letter signs using our two novel letter pricing models in additional to our powerful sign customisation options such as backboards, backboard colours, mountings and a wide array of customer facing inputs such as binary, dropdowns, image selects and text fields.

You can now add custom css to your theme and override our default styles. This will allow you to create completely unique styles that suit your companies branding and allow you to change components visually to optimise your conversation rate without having to wait for us to apply a new update.

View our new demo highlighting the customisation capabilities using CSS.

We have added unique class names for all components on our sign customiser app that will now remain for each new deploy. Previously it was not possible to add custom CSS styles to our sign customiser app as the classes would change for every new deploy. To get started please read this article as it goes through in detail how to add new styles and ensure they are preserved for each new deploy.

You can now replace the custom design screen with a link instead. This reduces the number of clicks required for customers looking for a more custom-designed sign. 

Stay tuned for some exciting updates coming to the custom design screen.

Since launch, we have constantly been pushing new updates to the client-facing app; these updates extended functionality but came at the cost of increasing the initial app’s payload size and affecting run time performance. 

We have been optimising our code base for the past month and have reduced our app’s initial payload size by over 50%  with no loss of features. This means a significant improvement in the time it takes to load pages with our app installed. It also substantially reduces browsers’ time to parse and evaluate our code base, especially on lower-powered devices such as mobile phones. 

We also replaced our app rendering engine with a modern solution that increases performance; in our testing, we see 5x - 9x improvements for state changes and renders. 

A faster app correlates to more potential sales as it will run better on all devices, especially lower-powered devices and have better page speed, increasing SEO. But we are not done yet; over the next few months, we have several planned updates that will improve our app’s performance even more.