Changelog

Sign Customiser has launched a comprehensive API integration architecture that allows businesses to connect their existing workflows and platforms directly with our sign customisation system. This update particularly benefits larger and enterprise companies who need to integrate Sign Customiser into their established processes.

The new API provides traditional REST endpoints that enable you to programmatically manage customisers, create products, handle orders, and automate your sign business operations. Whether you’re using custom-built systems, enterprise resource planning (ERP) software, or other e-commerce platforms, you can now seamlessly integrate Sign Customiser into your workflow.

We’ve also updated our WordPress integration to leverage this new API architecture, providing improved performance and reliability. Additional platform integrations, including official plugins for Wix and other major platforms, will be available soon.

For detailed implementation guidance and API documentation, visit our Custom API Integration guide.

Sign Customiser now supports webhook subscriptions, enabling your systems to receive real-time notifications whenever important events occur. This powerful feature allows you to build responsive integrations that react instantly to customer actions and order updates.

With webhooks, you can subscribe to various events including order creation, product generation, and form submissions. Each webhook delivers detailed event data directly to your specified endpoint, allowing you to automate workflows such as inventory management, fulfilment processes, or customer notifications. The system includes built-in security with webhook signatures to ensure data integrity and authenticity.

This feature is particularly valuable for businesses that need to synchronise Sign Customiser data with external systems, trigger automated workflows, or maintain real-time reporting dashboards. Whether you’re connecting to manufacturing systems, updating CRM records, or triggering email campaigns, webhooks provide the immediate data flow you need.

To start using webhooks and explore available event subscriptions, check our webhook documentation.

Sign Customiser’s AI Sign Designer now features powerful image editing capabilities with significant performance improvements and enhanced functionality.

Key Enhancements

Transparency Support Fixed

Critical issues with generating images containing transparency have been resolved. Logos with transparent backgrounds are now handled correctly, maintaining their intended visual appearance across all sign materials including neon and acrylic.

Improved Shape Interpretation for Complex Images

Enhanced shape detection algorithms now provide superior interpretation of busy and complex images. The AI Sign Designer can better distinguish between overlapping elements, handle intricate patterns, and accurately identify shapes in visually dense designs. This improvement ensures that even the most detailed logos and graphics are converted with precision, maintaining the integrity of complex brand elements.

Sign Customiser now provides enhanced control over dimensional pricing limits, allowing you to set separate width, height, and depth constraints for your advanced pricing rules. This update enables more precise pricing configurations that better reflect your manufacturing capabilities and shipping requirements.

Previously, pricing limits were based on a single dimension that applied to both width and height. Now you can configure independent limits for each dimension, giving you complete control over how signs are priced based on their actual size requirements. This is particularly useful when your manufacturing equipment has different constraints for width versus height, or when shipping calculations require volumetric measurements.

The enhanced dimension controls automatically integrate with volumetric shipping calculations, using the depth limit when calculating three-dimensional shipping costs while maintaining backward compatibility with existing two-dimensional pricing configurations.

Simple letter customisers in Sign Customiser now support up to 6 lines of text, doubling the previous limit of 3 lines. This enhancement allows your customers to create more complex multi-line signs with individual pricing control for each line. Whether you’re creating address signs, directional signage, or detailed business displays, you now have the flexibility to offer more comprehensive text options while maintaining precise pricing control for each additional line.

Increased File Upload Limit

We have increased the maximum file upload size for all forms from 2 megabytes to 10 megabytes. This is a significant upgrade that will benefit all merchants using our forms, allowing your customers to upload much larger files with their submissions. This improvement is especially useful for customers who need to submit high-resolution images, detailed artwork, or complex design files.

Supported file types for uploads include:

• Images: PNG, JPEG, SVG
• Documents: PDF, PostScript (EPS), Adobe Illustrator (AI)

This broad support ensures your customers can upload the most common file formats used in the sign and design industry.

Brand New Admin for Form Entries

We have also launched a completely new admin interface that allows merchants to view all new form entries directly within the app. This new admin makes it easy to:

• View all data submitted through your forms in one place
• Quickly access uploaded files and customer details
• Manage and respond to customer submissions efficiently

This update streamlines your workflow and ensures you never miss an important customer request or file upload.

New: Tracking Events for Form Submissions

We have set up custom tracking events for form submissions. These events can be used for ad conversions or tracking in platforms like Google and Facebook. You can now listen for these events in your store to track when a customer submits a form or a quote request.

The two new events are:

• signCustomiserFormSubmitted (for standard form submissions)
• signCustomiserQuoteSubmitted (for quote form submissions)

For more details and code examples, see our documentation: Tracking events for ad conversions

Improved After Submission Actions

We have also improved the after submission actions for forms. Merchants can now choose to show a thank you message or redirect customers to a custom page on your website after a form is submitted. This gives you more control over the customer experience and helps drive engagement or provide next steps.

We’ve completely redesigned how you create and edit your order and manufacturer email templates to make customization much easier and more reliable. The new template editor features advanced code highlighting, real-time error detection, and intelligent fix suggestions that guide you through creating professional email templates without technical expertise.

No more guessing about template syntax or wondering why your emails aren’t displaying correctly. The editor now highlights your code as you type, instantly identifies any errors, and provides clear suggestions on how to fix them. You can also browse and insert customer, order, and product variables directly from the editor, making it simple to personalize your emails with dynamic content that your customers and manufacturers need.

We’ve significantly simplified how you set up sizing strategies for your simple letter model customisers. This update makes it much clearer and easier to choose between fixed width and fixed height approaches for your sign sizing.

What’s New

Simplified Size Strategy Selection

You can now easily choose your preferred sizing approach directly in the size configuration:

• Fixed Width - Height scales dynamically: Set a specific width in centimeters, and the height will automatically scale based on your text content
• Fixed Height - Width scales dynamically: Set a specific height per line in centimeters, and the width will automatically scale based on your text content.

Key Benefits

1. Clearer Setup Process: No more confusion about which sizing strategy to use - simply choose between fixed width or fixed height based on your manufacturing needs

2. Simplified Configuration: The admin interface now clearly shows which dimension is fixed and which will scale dynamically

3. Consistent Terminology: We’ve standardized the internal naming to be more intuitive and less confusing

4. Better User Experience: Merchants can now easily understand and configure their preferred sizing approach without technical complexity

How It Works

When creating or editing a size in your simple letter model customiser:

1. Navigate to your customiser’s “Sizes” section
2. Create a new size or edit an existing one
3. Choose your preferred “Size Strategy”:
   • Select “Fixed Width” if you want consistent sign widths with varying heights
   • Select “Fixed Height” if you want consistent line heights with varying widths
4. Enter the relevant measurement (width in cm for fixed width, or height per line in cm for fixed height)

For more information on setting up sizes, please visit our documentation.

Lightbox signs that used the circular shape were previously constrained to have the same width and height.

This latest update adds support for varying width and height allowing for shapes like ovals to exist:

We’re excited to announce the launch of our new lightbox customiser feature! This update brings a powerful 3D renderer and extensive customization options to help you create and visualize lightbox signs with unprecedented accuracy.

Check out the video below to see it in action:

Live Demos

• Rectangle lightbox demo
• Circular lightbox demo

3D Visualization

• New 3D renderer for realistic lightbox visualization
• Interactive rotation and zoom capabilities (both desktop and mobile)
• Environmental lighting effects for realistic material rendering
• Adjustable viewer size to match device or preference
• Background scene customization with image upload support

Lightbox Shapes

• Rectangular lightbox support
• Circular lightbox support
• Custom sizing with precise measurements
• Preset sizes (small, medium, large, cube)
• Accurate 3D representation based on input measurements

Customization Features

• Individual side customization (front, back, left, right, top, bottom)
• Multiple material options:
  • Acrylic
  • Metallic
  • Hybrid materials
• Customizable border wrapping
• Internal light source with:
  • On/off toggle
  • Multiple color options
  • Multi-color support
  • Adjustable lighting effects

Image Upload Capabilities

• Support for multiple image file types (JPEG, PNG, WEBP, AVIF)
• Transparent image support
• Automatic image cropping based on lightbox dimensions
• Individual image uploads for each side
• Original and cropped image preservation

Admin Controls

• Multiple lightbox shapes per customizer
• Individual side control and configuration
• Material and color assignment per side
• Border type customization
• Flexible configuration options
• Updated background scene editor
• Integration with existing Sign Customizer features

Technical Notes

• Compatible with existing Sign Customizer infrastructure
• Maintains all standard mounting options
• Visual support for mounting options coming soon
• Currently in initial release phase
• Actively collecting feedback for future improvements

This is our initial release of the lightbox feature, and we’re actively seeking merchant feedback to guide future improvements. We’re excited to see how you’ll use this new customiser type in your stores!