Changelog

Sign Customiser can now send customers an automatic confirmation when they submit a quote request or custom design form. Each customiser has its own opt-in setting, so nothing is sent until you turn it on.

What’s Changed

• Automatic acknowledgements - Give customers immediate confirmation that their quote request or custom design submission has arrived
• Separate wording for each form - Write a different message for quote requests and custom design submissions, with editable subject lines and email bodies
• Your branding and reply address - Use your store’s email branding and route customer replies back to your inbox
• Clear sending status - See whether each submission flow is sending, with a direct link to fix any missing setup
• Safe template controls - Browse customer-safe variables and reset the wording to Sign Customiser’s default at any time

Sign Customiser now draws rectangular boards, boxes and stands in the proportions of the width and height your customer chooses. A 20 × 20 cm plate looks square, portrait sizes look portrait, and the same geometry carries into newly generated product images. Pricing has not changed because it already used the selected or entered dimensions.

What’s Changed

• Boards match entered sizes. Square, portrait and landscape plates now keep the proportions of the selected preset or custom width and height.
• Boxes and stands follow the same base size. The main face matches the entered proportions, with box depth and stand feet built around it.
• Previews and product images agree. The customer customiser and newly generated product images use the same board geometry, so the design stays representative through checkout.
• Measurements line up with the board. Dimension arrows span the plate itself and show the width and height the customer selected.
• Eligible customisers update automatically. Frame Fit customisers with a rectangular board, box or stand and an explicit width and height now use this geometry without any merchant reconfiguration.
• Prices stay the same. Pricing was already calculated from the width and height customers selected or entered. This release corrected the geometry, not the price.

Shopify discounts can now target every sign generated by Sign Customiser, or only the signs created through one customiser. New products join the right Shopify collections as they are created, so collection-based discount codes and automatic discounts apply on the shopper’s first cart or checkout attempt.

What’s Changed

• Target every generated sign - Sign Customiser maintains a Sign Customiser Products collection for your store
• Target one customiser - Each customiser gets its own collection when it creates its first product. The collection uses the customiser’s name and follows later name changes
• Apply discounts without a delay - New signs join both collections during product creation, so Shopify can apply collection-based discount codes and automatic discounts straight away
• Build your own Shopify automations - Every new product also carries the sign-customiser-generated tag and a tag tied to its customiser
• Keep broad offers broad - Discounts set to all products still work as before

Shopify product discounts apply on top of the price set by your customiser. If more than one Shopify product discount overlaps, Shopify applies the better discount rather than adding the discounts together.

Shopify Starter and Retail do not support collection management. On those plans, discounts set to all products still apply to generated signs, but collection-based targeting is unavailable.

Sign Customiser now gives each newly generated Shopify product a product type that matches its sign category. This makes it easier to build collections, shipping rules and other Shopify automations for different kinds of signs.

What’s Changed

• Product types now match the sign - New acrylic, metal, stencil, wooden, aluminium, braille, wood-frame and lightbox products receive their own clear product type.
• Neon remains familiar - New neon products keep the existing Custom Neon product type, so established neon workflows continue to work.
• Existing products stay unchanged - The new product types apply when Sign Customiser creates a product. Products already in Shopify are not renamed.

Sign Customiser now lets you set a different price for each letter position in Simple Letter and Advanced Letter customisers. You can include the first few letters at no extra cost, build a stepped pricing schedule, and charge longer signs accurately without configuring every possible text length.

What’s Changed

• Choose how letters are priced - Keep one consistent price for every letter or select Price by position for a more flexible schedule
• Include free letters - Set any position to zero when you want early letters covered by the sign’s base price
• Cover longer text automatically - Once a customer types beyond your configured schedule, every later letter uses the final price in the list
• Control up to 100 positions - Add positions as needed, with each new position copying the last price to make longer schedules quick to set up
• Handle multiple lines predictably - Simple Letter restarts at position 1 on each configured line, while Advanced Letter continues one sequence across the whole sign
• Switch modes without losing work - Sign Customiser keeps both pricing methods, so you can change modes and return to your saved values later

Choose Price by position beside the existing letter-pricing controls, then open the position editor for the size or line you want to configure.

Sign Customiser now measures every custom shape you upload — plaques, circles, stars, pill shapes — and uses its real proportions everywhere: on screen, in the price, and in the file your manufacturer cuts from. Upload any outline and trust that what your customer sees is what they get — a rounded square looks genuinely square, a circle is truly round, and the preview matches the finished sign.

What’s Changed

• True to real-life dimensions - A rounded square is now genuinely square on screen, not a stretched rectangle wearing the name. Every shape is drawn at the exact proportions it will be manufactured at, so the preview, the quoted size and the sign that arrives all agree.
• Pixel-accurate to the shape you upload - Every custom shape is measured against its true outline, so the shape your customer sees in the customiser matches the file you uploaded exactly. No more small drifts between the preview, the quoted size and the finished sign.
• Proportions are never distorted - A custom shape owns its own ratio. Your customer sets one dimension and the other follows automatically, so a circle stays a circle and a star stays a star at every size — there is no way to stretch or squash a shape out of proportion.
• Custom sizing only for shapes - Preset size cards no longer appear once a custom shape is selected, because a preset would either have to match the shape’s ratio or distort it. Customers drag the size slider or type a width or height, and a padlock confirms the proportions are fixed by the shape they chose.
• Pricing that matches the real shape - Signs priced by area are now worked out from the shape’s true measured dimensions rather than an approximation, so the quote reflects the material actually being cut.
• Manufacturing files that match the design - Orders for a custom shape include a precise cut path for the exact outline and size the customer chose, with lettering converted to clean cut lines — ready to go straight to production.
• Clearer guardrails when you set a shape up - Border margins and custom shapes are mutually exclusive, because a shape already owns its proportions, and the size settings now say so plainly instead of quietly ignoring the value. If a shape’s padding or your minimum and maximum size limits leave it with no usable size, Sign Customiser names the shape and tells you what to change.
• Shape wording in your own voice - The new customer-facing messages — the finished size readout, the note that proportions are fixed by the chosen shape, and the size-adjustment prompts — are all editable per customiser and translatable like every other label.

Since launching Braille Signs, we’ve connected the customer preview, merchant settings and production handoff in one product. Customers see the Braille translation on the sign as they type, while merchants choose the translation, appearance and quote behaviour. Sign Customiser carries the verified Braille data into every order and production file.

What’s Changed

• International Braille support. Sign Customiser includes 14 translation tables for 13 languages. It chooses a starting table and dot geometry from the merchant’s store country, with manual table selection for projects that need it. Tables that need human proofing say so clearly, and unsupported wording can follow the custom quote path.
• Braille shown on the sign. The translated row appears beneath the tactile wording in the live preview. ADA, AS/NZS 1428.4.2 and Marburg Medium geometry presets keep the dots at their physical size when the plate changes. Customers also see when translation is in progress, when it needs another try or when the selected plate is too small.
• Merchant controls in one place. A dedicated Braille settings page lets merchants choose automatic translation or a specific table, use the plate or text colour for the dots and control whether untranslatable wording opens the quote prompt. Translation status, retry, fixed-size and quote messages remain editable for each customiser.
• The same data reaches production. Sign Customiser keeps the source wording, Braille string, table, grade and geometry with the product image, order details and manufacturer email. It checks the translation again at checkout, while SVG, EPS and Illustrator-compatible files place every dot as an exact vector circle.
• One-click demo setup. Merchants can install a ready-made Braille Sign Customiser with Frame Fit pricing, four plate sizes, tactile text styles, colours, plate materials, mountings and customer labels already configured.

Sign Customiser’s previous-generation public API is now deprecated. Existing integrations continue to work, but developers should move to API v3 before the scheduled 22 January 2027 Sunset.

The new v2 to v3 migration guide maps every previous-generation operation to its v3 replacement. It also covers scoped Store-bound keys, pricing field changes, webhook subscriptions, order and product writes, error handling, pagination, and a safe cutover sequence that avoids duplicate writes.

Deprecated responses now include standard Deprecation, Sunset, and Link headers. These make the timeline and migration guide visible to API clients without changing existing response bodies, status codes, validation, or authentication behaviour.

Sign Customiser now gives merchants a stable CSS class for each part of the customer customiser. Existing custom CSS can target controls and states more precisely, without relying on generated class names that may change after an update.

What’s Changed

• More complete CSS coverage - Stable classes now cover the customiser’s controls, forms, pricing details, previews, loading states and other visible elements
• Reliable pop-up styling - Modals, tooltips and popovers have dedicated classes, including elements that render outside the main customiser container
• Predictable state selectors - Selected, open, active, disabled and error states use consistent class names where those states are available
• Embed wrapper controls - Shopify theme embeds and website integration wrappers now expose stable classes for their containers, loading screens, modals and validation messages
• Safer saved CSS - Sign Customiser now handles merchant CSS and customiser setup data more safely when loading embedded, hosted and preview customisers

We’ve refined Sign Customiser’s stencil sign around the details that matter when a sheet reaches production. The live preview now separates the usable design area from the overspray border, measures the true letter height of every line and keeps the finished sheet size visible. Pricing and eligible production files use those same bordered dimensions.

What’s Changed

• One clear border allowance - Rectangular stencil sheets use the configured overspray border as the single source of padding around the design. A dashed guide marks where the usable design area ends, and the included demo uses a 1 inch border for 1 to 2 inch letters, 2 inches for 3 to 7 inch letters and 3 inches for 8 to 12 inch letters.
• Letter height means the letters themselves - Sizing follows the visible glyph height instead of counting the full line box or the gap between lines. Every text line gets its own on-canvas height guide, so a 3 inch choice produces 3 inch letters on each line.
• Separate finished-sheet measurements - Overall width and height rails sit outside the sheet and include the full border. Customers can see the size you will manufacture without confusing it with the letter-height guides inside the design.
• One size from quote to cut - The live price, product image, order details and manufacturer handoff agree on the bordered sheet size. Compatible text-only designs carry the same physical dimensions into calibrated SVG and optional DXF files.
• A complete demo in one click - Merchants can install a ready-made stencil customiser with 12 letter-height tiers, tiered borders, three Mylar materials, four stencil-safe fonts, exact-height controls and production file settings already configured.