Changelog

Sign Customiser’s cut-to-shape backboard has received a major rendering upgrade. Backboards now merge together into a single piece instead of overlapping, the shape hugs much more tightly around your text and logos, and visual artifacts have been significantly reduced. The result is a preview that closely matches what your customers will receive in real life.

What’s Changed

• Merged backboards - Cut-to-shape backboards now combine with adjacent backboards into one unified piece, just like they would be manufactured in real life, rather than awkwardly overlapping
• Tighter shape wrapping - The backboard outline now follows the contours of your letters and shapes much more closely, giving a realistic cut-to-shape appearance
• Reduced visual artifacts - Rendering glitches and edge artifacts have been cleaned up for a smoother, more polished preview

Sign Customiser’s Flow RGB effect now produces a beautiful, realistic neon glow that flows across your entire sign. Each word is lit with a smooth colour gradient that shifts naturally based on its position, creating the appearance of real RGB LED tubing cycling through colours in sequence.

What’s Changed

• Multi-layer neon glow - Four glow layers create a rich, realistic neon tube appearance with soft light falloff that closely mimics real RGB LED signage
• Spatial gradient animation - Colours flow smoothly across words based on their position on the canvas, so multi-word signs display a natural colour wave rather than each word changing independently
• Optimised for all devices - Frame throttling and reduced glow layers ensure smooth performance on mobile devices and Safari, without sacrificing visual quality
• White face with coloured glow - The text itself remains crisp white while the surrounding glow cycles through your chosen RGB colours, just like real neon tubing

No action is needed on your end — this effect applies automatically to any customiser that already uses the Flow RGB colour effect.

The AI Sign Designer has received its biggest image processing upgrade yet. Our underlying models have been significantly improved, delivering noticeably better results across virtually every type of image your customers upload.

Whether it’s a photograph, a hand-drawn sketch, a detailed graphic logo, or a simple wordmark, the AI Sign Designer now interprets and converts images with greater accuracy and fidelity than ever before.

What’s Changed

• Better photographic image handling - Photos and real-world images are now interpreted with far greater detail, producing cleaner and more accurate sign-ready conversions
• Improved logo and graphic interpretation - Complex multi-element logos, icons, and brand graphics are converted more faithfully, preserving fine details and maintaining the integrity of the original design
• More accurate shape detection - Intricate patterns, overlapping elements, and visually dense designs are now handled with significantly improved precision
• Broader image type support - From minimalist line art to richly detailed illustrations, the AI Sign Designer now handles a wider range of visual styles with consistently better output
• Higher quality results overall - Every conversion benefits from the upgraded models, meaning your customers see better previews and you receive more production-ready files

Sign Customiser now lets you save any sign configuration as a reusable preset. Whether you want to showcase your most popular designs, simplify the buying experience for returning customers, or promote seasonal collections, presets make it easy to offer ready-made starting points directly from your storefront.

What’s Changed

• Save designs as presets — Preview any sign configuration in the admin panel and save it as a named preset with a single click, capturing the full design including text, colours, fonts, sizes, and selected options
• Manage presets from the admin — A new Presets page in the customiser sidebar lets you view, rename, reorder, and delete your saved presets at any time
• Load presets on the storefront — Share a direct link to any preset using its unique code, and customers will see the customiser pre-filled with your chosen configuration, ready to personalise further
• Theme app extension support — Presets integrate with the Shopify theme app block, so you can embed preset-specific customiser links directly into your store pages and collections
• Drag and drop reordering — Organise your presets in the exact order you want them displayed using the familiar drag-and-drop interface

Sign Customiser now makes it easier than ever to shape the product roadmap. A new “Submit an Idea” card on your dashboard lets you describe the features, enhancements, integrations, or fixes you want to see — and our team will review every submission and create an implementation plan.

What’s Changed

• In-app idea submission - A new card on the dashboard opens a modal where you can describe your idea in detail, with up to 5,000 characters
• Categorised requests - Choose from New Feature, Enhancement, Integration, Bug Fix, or Other so your idea reaches the right team
• Automatic planning - Every submission triggers an internal review and implementation plan, so your ideas move from concept to action faster
• Changelog credit opt-in - A checkbox lets you opt in to being credited in the changelog if we ship a feature inspired by your idea

Sign Customiser now gives you complete control over the content and layout of custom design submission emails. Using a powerful template editor with Mustache syntax and Markdown support, you can structure these emails exactly how you need them for your workflow—whether that’s optimising for forwarding to manufacturers, integrating with your CRM, or simply making the information easier to scan.

What’s Changed

• Custom email template editor - A new template editor in the Custom Design Form settings lets you define exactly how submission emails are structured using Mustache expressions and Markdown
• Full variable support - Access all form field values, uploaded files, product images, and AI-processed designs through template variables
• Live validation - The editor validates your template syntax in real-time and highlights any errors before you save
• Variable reference panel - Browse all available template variables with examples and descriptions, making it easy to build your perfect email layout
• Reset to default - One click restores the default email template if you want to start fresh
• Graceful fallback - If there’s ever an issue with your custom template, emails automatically fall back to the default format so you never miss a submission

Sign Customiser has improved the reliability of logo uploads and SVG conversions across all browsers. Safari users in particular will benefit from better memory management and smoother handling when switching between tabs or returning to the customiser after the browser has been in the background.

What’s Changed

• Cross-browser SVG compatibility - SVG elements are now correctly rendered in Firefox and Safari, fixing an issue where path length calculations could fail on detached elements
• Safari memory management - Logo uploads now use less memory on Safari by cleaning up image previews and file data after processing completes
• Reliable polling after tab switching - Returning to the customiser after Safari puts the page to sleep no longer stalls the logo conversion progress
• Eliminated duplicate processing - Fixed an issue where the logo upload status could trigger multiple conversion checks simultaneously, improving reliability and reducing unnecessary network requests
• Preserved logo data for cart - Logo URLs are now correctly retained through to checkout, preventing missing logo references when adding to cart

Sign Customiser has fixed an issue where quote request forms could fail to submit after using the AI sign designer. Customers who uploaded a logo and went through the AI conversion flow can now complete their quote request without running into errors.

What’s Changed

• Reliable quote form submission - Forms in quote mode now submit successfully after an AI sign conversion, regardless of whether the conversion completed, failed, or required manual processing
• Logo auto-populated in quote form - When the AI designer finishes converting a logo, the file is now automatically filled into the quote form’s upload field so customers don’t need to re-upload
• Fixed crash with logo-only signs - Quote submissions for logo-only designs (without text) no longer fail due to a missing font reference

Sign Customiser now shows a detailed breakdown of material length and cost for each individual word when using the Advanced Letter (Material Length) pricing model. This gives merchants greater transparency into exactly how pricing is calculated. We’ve also added a visual indicator to help customers understand when they’ve modified their custom size.

What’s Changed

• Per-word material breakdown - The price display now shows each word with its material length and individual cost, making it easy to see exactly where the price comes from
• Accurate scaled pricing - Words that have been resized using drag-to-scale now correctly reflect their scaled dimensions in material length calculations
• Improved price transparency - Merchants can now see the total material length alongside individual word lengths, providing a clearer understanding of overall pricing calculations
• Custom size lock indicator - An animated lock icon now appears next to custom sizing options, showing when a size has been manually modified. Clicking the lock resets the size back to defaults

Sign Customiser now lets you brand the order and design submission emails you receive. Upload your logo, set your primary colour, and add your website link so that when you forward these emails to manufacturers, suppliers, or team members, they arrive with your company’s branding rather than Sign Customiser’s.

What’s Changed

• Custom logo in emails - Upload your store’s logo and it will appear in the email header, ready for forwarding
• Brand colour theming - Set a primary colour that automatically applies to email buttons, links, and accents
• Website link in header - Emails link back to your own website instead of the default Sign Customiser URL
• One-click toggle - Enable or disable branded emails at any time from the new Brand section in Team Settings
• Professional sign-off - Emails close with your business name, with a subtle “Powered by Sign Customiser” in the footer