Changelog

Sign Customiser now fully supports slim lightbox designs inside the customiser. If your lightbox signs only illuminate from one side — like a wall-mounted sign that doesn’t need a lit back panel — the 3D preview now accurately reflects this by showing the border trim on any disabled sides. You can also enable recessed borders for a cleaner, more modern look where the border sits flush with the face rather than overlapping it.

What’s Changed

• Slim (single-sided) lightbox support - Lightbox signs with inactive sides are now officially supported in the customiser. Disabled sides display the border colour instead of a lit panel, giving customers an accurate preview of how the finished sign will look
• Recessed border option - A new setting allows merchants to enable recessed borders on lightbox signs, removing the visible trim overlay from the face and back panels for a sleek, frameless appearance
• Accurate 3D preview - The lightbox renderer correctly hides glow effects and images on inactive sides, so the preview matches the real product — whether it’s a single-sided wall sign or a fully illuminated hanging lightbox
• Works across all lightbox shapes - Box, circle, and oval lightbox shapes all support inactive sides and recessed borders
• Automatic border trim enforcement - The admin and customiser now ensure lightbox signs always have the required border trim colour assigned, preventing incomplete configurations from reaching your customers

The AI Sign Designer just got a major expansion. Merchants using the Material Length pricing model can now offer AI-powered sign design directly in their customisers, opening up precise, path-based pricing for customer-uploaded artwork and AI-generated designs. We’ve also expanded Channel Letter sign support and made it faster than ever to get started with new demo templates.

What’s Changed

• Material Length pricing meets AI Sign Designer - Customisers using the Material Length model can now accept AI-generated SVG designs with accurate per-letter measurements and pricing. Customers upload an image or describe their sign, and the AI produces a design that’s measured and priced using your existing material length rules
• Channel Letter signs work with AI Sign Designer - Channel Letter product types are now fully supported in the AI Sign Designer flow, including face and halo colour effects, RGB options, and UV print colour preservation
• UV print colours preserved from AI artwork - When a customer uploads a multicolour design, the original fill colours from the AI artwork are automatically carried through as UV face print data, so what the customer sees in the preview matches what goes to production
• New demo templates for faster setup - The customiser creation flow now includes AI Sign Designer demo data for eligible product types, so merchants can launch a fully configured customiser with AI design capabilities in just a few clicks
• Streamlined onboarding - The standalone onboarding card has been replaced with an integrated setup experience that seeds AI Sign Designer settings alongside your demo data, reducing the steps needed to go live

Sign Customiser now supports Letter Rail as a dedicated product category, making it easier than ever to set up and sell letter rail signs on your store. Letter rail signs feature individual letters mounted on a sleek rail, offering a modern and versatile signage option for your customers.

What’s Changed

• New Letter Rail product category - Letter Rail is now available as a standalone category when creating a new customiser, complete with its own onboarding card and pre-configured demo data to get you selling faster
• Ready-to-use demo data - The demo customiser comes pre-loaded with a letter rail support, 14 default face colours, and sensible defaults so you can preview and customise immediately
• Automatic style inheritance - Letter rail signs automatically inherit the same face colour and glow effects from the letters, ensuring a cohesive look without any extra configuration
• Flexible pricing support - Letter Rail works with Fixed Width, Material Length, and Frame Fit pricing models, giving you full control over how you price your signs

Sign Customiser now lets merchants control whether optional letter parts — like face colours or lighting effects — are pre-selected or left blank when a customer first opens the customiser. This gives you more flexibility over the initial sign preview and can simplify the buying experience for products where certain parts are truly add-ons.

What’s Changed

• New “Default to none” setting - When editing an optional colour selection in the admin, a new checkbox lets you choose whether the part starts unselected when the customiser loads
• Cleaner starting experience - Customers see a simpler sign preview by default and can add optional parts as they explore, rather than needing to remove pre-selected options
• Backwards compatible - Existing optional parts continue to behave exactly as before, pre-selecting the first available colour

Sign Customiser now brings the popular RGB colour effect to channel letter signs. Your customers can select RGB as a face or halo colour option and see a smooth, animated colour transition directly in the live preview — helping them visualise exactly how their sign will look with colour-changing LEDs before they buy.

What’s Changed

• RGB colour option for channel letters - Customers can now choose an RGB multi-colour option for both the face and halo colours on channel letter signs, complete with an animated preview that cycles through the full colour palette
• Animated colour transitions - The live sign preview smoothly blends between colours in real time, giving customers a realistic sense of how RGB LED lighting will look on their finished sign
• Colour preview swatches for all product types - The rainbow gradient colour swatch that previews multi-colour options is now available across all product types, not just neon signs
• Built-in demo data - New channel letter customisers come pre-loaded with an RGB option on both face and halo colour palettes, priced at a 10% uplift by default so you can start selling immediately

Sign Customiser’s font engine has been completely upgraded to support a much wider range of international fonts and scripts. Customers designing signs in Arabic, Hebrew, Chinese, Japanese, Korean, and other non-Latin languages will now see accurate letter rendering, correct text shaping, and reliable measurements — opening up your customiser to a truly global audience.

What’s Changed

• Thousands more compatible fonts - The customiser now works with a significantly broader range of modern font formats, unlocking thousands of additional fonts from Google Fonts and custom uploads
• Right-to-left language support - Arabic, Hebrew, and other RTL scripts now render correctly with proper letter joining, ligatures, and contextual shaping
• Accurate international measurements - Sign dimensions and pricing are now calculated accurately for complex scripts where characters change shape based on their position in a word
• Better multi-language signs - Mixing fonts from different languages on the same sign now produces more consistent sizing and spacing
• Improved font caching - Fonts load faster on return visits with more reliable caching, even when customers navigate away and come back to the customiser

Sign Customiser now automatically captures Google Ads click IDs (gclid, gbraid, and wbraid) from your customers’ sessions, giving you full visibility into which ad campaigns are driving sign orders and quote requests.

What’s Changed

• Automatic click ID capture - Google Ads click IDs are detected from URL parameters, cookies, and session storage so no customer interaction is missed
• Click IDs included in form submissions - Quote requests and custom design submissions now pass ad tracking data through to your order emails and webhooks
• Ad tracking in order emails - Merchant notification emails now display Google Ads click IDs when available, making it easy to match orders to campaigns
• Event tracking enrichment - The spc:product-created and spc:form-submitted JavaScript events now include ad click IDs, so your existing conversion tracking scripts can access them
• Cross-iframe support - Click IDs are correctly passed through to the customiser even when embedded via iframe on Shopify, WooCommerce, or hosted pages

Sign Customiser now gives merchants the ability to disable the size limit popup that appears when customers exceed maximum sign dimensions. This new setting provides greater control over the customer experience, allowing merchants who prefer a less restrictive design flow to remove the interruption while still enforcing size limits in the background.

What’s Changed

• New admin setting - A “Disable size limit popup” checkbox has been added to the customiser settings panel, giving merchants a simple toggle to control popup visibility
• Smoother design experience - When enabled, customers can continue designing without being interrupted by the “Size is over the limit. Contact us for a quote” modal
• Backward compatible - The setting defaults to off, so all existing customisers continue to behave exactly as before

Sign Customiser’s cut-to-shape backboard has received a major rendering upgrade. Backboards now merge together into a single piece instead of overlapping, the shape hugs much more tightly around your text and logos, and visual artifacts have been significantly reduced. The result is a preview that closely matches what your customers will receive in real life.

What’s Changed

• Merged backboards - Cut-to-shape backboards now combine with adjacent backboards into one unified piece, just like they would be manufactured in real life, rather than awkwardly overlapping
• Tighter shape wrapping - The backboard outline now follows the contours of your letters and shapes much more closely, giving a realistic cut-to-shape appearance
• Reduced visual artifacts - Rendering glitches and edge artifacts have been cleaned up for a smoother, more polished preview

Sign Customiser’s Flow RGB effect now produces a beautiful, realistic neon glow that flows across your entire sign. Each word is lit with a smooth colour gradient that shifts naturally based on its position, creating the appearance of real RGB LED tubing cycling through colours in sequence.

What’s Changed

• Multi-layer neon glow - Four glow layers create a rich, realistic neon tube appearance with soft light falloff that closely mimics real RGB LED signage
• Spatial gradient animation - Colours flow smoothly across words based on their position on the canvas, so multi-word signs display a natural colour wave rather than each word changing independently
• Optimised for all devices - Frame throttling and reduced glow layers ensure smooth performance on mobile devices and Safari, without sacrificing visual quality
• White face with coloured glow - The text itself remains crisp white while the surrounding glow cycles through your chosen RGB colours, just like real neon tubing

No action is needed on your end — this effect applies automatically to any customiser that already uses the Flow RGB colour effect.