Changelog

The desktop visualiser now shows uploaded designs large and centred. When scene backgrounds are available, it shows the selected scene behind them. Custom design forms also accept WebP, AVIF, GIF and BMP files. Shoppers get a clear message when a file type is not supported.

What’s Changed

• Show uploads on the stage. Display accepted images large and centred in the visualiser. Arrange multiple uploads side by side and show the file name below each preview.
• Use scene backgrounds. Display the selected scene behind uploaded designs. Show background choices on desktop when a merchant enables more than one scene background. Do not show these choices for lightbox customisers.
• Accept more image files. Accept WebP, AVIF, GIF and BMP uploads on every custom design form. Keep each file in the shopper’s original format.
• Show clear file errors. Show a merchant-editable message on the file field when a file type is not supported. Keep the general submission error for other failures.
• Show document file types. Show an extension badge for PDF, AI and EPS files when an image preview is not available.
• Cover every custom design form. Apply the upload and preview improvements to customisers with custom design forms for every sign product type.

Sign Customiser keeps the built-in blue/grey background consistent for compatible sign customisers. Select it and enable “Use the selected background in the product image” to carry it into cart and order product images. Enter a positive real width to scale the visualiser and Review screen, then use the same option to scale the cart and order image. Without saved dimensions, the sign keeps its usual fit, while an enabled product-image option still uses the selected built-in colour.

What’s Changed

• Set the default background size. In the Scene Editor, enter a positive width under “Display default blue/gray background image”. You can also save a height, but the width drives proportional scaling. The fields show when preview or Review images and the default background are enabled. “Scale visualisation with size” must be on, and Drag, Scale and Rotate must be off. They start blank, with 300 cm as a recommended placeholder.
• Scale every preview consistently. With “Scale visualisation with size” on and a positive default background width, the visualiser and Review screen scale the sign against the built-in background. Enable “Use the selected background in the product image” for compatible customisers to scale cart and order product images too. Leave the fields blank to keep the usual fit.
• Keep product images on the chosen backdrop. With “Use the selected background in the product image” enabled, supported non-Lightbox Konva customisers show the selected built-in background as a flat colour in product images. This includes Neon, Channel, cut-out, stencil and wooden sign types. This replaces the previous fallback image, including the demonstration photo when no Main Product Image is configured.
• Keep Material Length sizes in order. Advanced Letter (Material Length) customisers with an unset size limit no longer show Medium or Large smaller than Small on backgrounds without dimensions. The Small preview stays the same.

Sign Customiser now delivers your customiser’s configuration from a global edge network of over 300 locations, so shoppers get it from a server near them instead of waiting on a round trip across the world. In our real-world testing from Australia, the data that powers the customiser arrived in about 60 milliseconds instead of over a second — roughly 20x faster — and shoppers in every region see a similar jump because the copy they download is served from their nearest city.

Speed never comes at the cost of accuracy: the moment you save a change to your customiser — pricing, colours, sizes, fonts, anything — the edge copies are refreshed worldwide within seconds, so every shopper always sees your latest design and prices.

What’s Changed

• Customiser data served from the edge - The configuration your customiser loads on every visit now comes from the shopper’s nearest edge location rather than a single origin server.
• Up to 20x faster in far-away regions - Measured load times for customiser data dropped from over a second to around 60 milliseconds for shoppers on the other side of the world, with meaningful gains everywhere else too.
• Always fresh, everywhere - Saving a change in your admin clears the old copies globally within seconds, so faster never means out of date.
• Snappier first impressions - Shoppers reach a ready-to-design customiser sooner, which means less waiting on slow connections and mobile networks.

Sign Customiser now turns every quote request and custom design submission into a PDF your team can save, share or use while preparing a price. The redesigned Quotes inbox puts the customer’s details, answers, design choices and files on one clear page, so there is less digging when it is time to follow up.

Download Quote carries the same information into a document that is ready to share or keep with the job.

What’s Changed

• Download a complete quote PDF - Use Download Quote on any quote request or custom design submission to create a document with the information your customer supplied.
• See customer pictures in the document - The PDF includes compatible uploaded pictures alongside the submission details. Every attached file is still listed, even when it cannot be displayed as an image.
• Find the full enquiry in one place - Contact details, form answers, product selections, quoted price, design preview and files are grouped into clear sections when they are available.
• Work through quotes faster - The simpler Quotes inbox has clearer filters, compact rows and direct links to each submission, with Resend Email and Download Quote ready on the detail page.
• Keep original files within reach - Preview and download customer uploads from the submission page when your team needs the source artwork.

Connect an AI agent to your Store in Sign Customiser. Ask it to set up customisers, change options and pricing, or find orders, quotes and revenue summaries.

Each connection has access to one Store. Review the permissions requested by the agent before you approve the connection. Review its activity or revoke its access from Tools & Settings > MCP server.

How it helps

• Manage customisers. Add colours, fonts, sizes and materials, or change your pricing.
• Find Store information. Ask your agent for orders, quotes and revenue summaries.
• Review its work. See agent activity and Store changes in the merchant admin.

Get started

1. Open the MCP server page to learn what your agent can do.
2. Follow the setup guide.
3. Enter https://mcp.signcustomiser.com when your agent asks for the server URL.
4. Confirm the Store. If you have more than one Store, select the correct one.
5. Review the requested permissions and approve the connection.

Until now the only automatic export for quote requests was the form:submitted webhook, which sends each enquiry once, as it arrives. If you connected your CRM after the enquiries came in, or a delivery was missed, that history stayed in your admin. The Sign Customiser API can now read it back, and it is the path we recommend for new integrations.

What’s Changed

• Your quote history is available - The new quotes endpoint returns the quote requests and custom design submissions your store has collected, newest first, so an integration set up today can still import everything that came before it.
• Quotes and custom designs in one place - Both kinds of submission come back from the same endpoint, each labelled with its type, matching the Quotes page in your admin.
• Filter to the pipeline you want - Narrow the list by customiser, by form, by submission type, or to a date range, so a multi-product store can route enquiries to different teams.
• Answers as your customer gave them - Each submission carries the question labels that were on the form when it was filled in, so renaming or removing a question later never rewrites your history.
• Attachments included - Customer uploads, product previews and generated design files come back as their own list, with the original filename and a working download link.
• Design details on quote requests - Quote Mode enquiries also return the options the customer chose and the price they were quoted, alongside their answers.
• A separate permission - Reading submissions needs its own quotes:read scope on your API key. A key that only manages your customisers cannot see customer contact details or uploads.

The form:submitted webhook keeps working and keeps firing on every new submission, but it is now the legacy export path and is deprecated in favour of the API. Nothing you have set up will stop working, and there is no cut-off date. If you are building something new, read from the API instead.

Your Quotes page now links straight to the reference for this endpoint. Quote requests sent to a form that was deleted a long time ago may not be readable, because the platform kept no proof of which store owned them.

Sign Customiser can now carry your customer’s chosen scene background through to the product image, so the picture they see in their cart and order matches the design they built — sign, background and all.

What’s Changed

• Backgrounds follow the design into the cart - When a shopper picks one of your scene backgrounds in the visualiser, the product image can now use that same background instead of the default product photo.
• True-to-life sizing - If a background image has a real-world width set, the sign is scaled proportionally against it, so a small sign looks small and a large sign fills the scene — giving customers a realistic sense of what they’re ordering.
• You’re in control - The feature is off by default. Turn on “Use the selected background in the product image” from the Scene Editor page whenever you’re ready — existing customisers keep working exactly as before.
• Works hand in hand with size scaling - The option pairs with “Scale visualisation with size”, so the product image only uses the scene background when the visualiser is showing the sign at its true scale.

Sign Customiser now shows each rectangular sign board in the shape your customer selected. A square board stays square, while portrait and landscape formats look visibly different before the customer orders.

What’s Changed

• True-to-size previews. Square, portrait and landscape boards keep the width-to-height ratio the customer selects.
• Accurate boxes and stands. Rectangular boxes and stands use the same proportions as the chosen sign size.
• Matching product images. Newly generated product images keep the board shape customers saw while designing their sign.
• Clearer measurements. Width and height guides line up with the board itself, making each format easier to compare.
• No setup needed. Eligible customisers update automatically, and pricing stays the same.

Sign Customiser can now send customers an automatic confirmation when they submit a quote request or custom design form. Each customiser has its own opt-in setting, so nothing is sent until you turn it on.

What’s Changed

• Automatic acknowledgements - Give customers immediate confirmation that their quote request or custom design submission has arrived
• Separate wording for each form - Write a different message for quote requests and custom design submissions, with editable subject lines and email bodies
• Your branding and reply address - Use your store’s email branding and route customer replies back to your inbox
• Clear sending status - See whether each submission flow is sending, with a direct link to fix any missing setup
• Safe template controls - Browse customer-safe variables and reset the wording to Sign Customiser’s default at any time

Shopify discounts can now target every sign generated by Sign Customiser, or only the signs created through one customiser. New products join the right Shopify collections as they are created, so collection-based discount codes and automatic discounts apply on the shopper’s first cart or checkout attempt.

What’s Changed

• Target every generated sign - Sign Customiser maintains a Sign Customiser Products collection for your store
• Target one customiser - Each customiser gets its own collection when it creates its first product. The collection uses the customiser’s name and follows later name changes
• Apply discounts without a delay - New signs join both collections during product creation, so Shopify can apply collection-based discount codes and automatic discounts straight away
• Build your own Shopify automations - Every new product also carries the sign-customiser-generated tag and a tag tied to its customiser
• Keep broad offers broad - Discounts set to all products still work as before

Shopify product discounts apply on top of the price set by your customiser. If more than one Shopify product discount overlaps, Shopify applies the better discount rather than adding the discounts together.

Shopify Starter and Retail do not support collection management. On those plans, discounts set to all products still apply to generated signs, but collection-based targeting is unavailable.