Changelog

Sign Customiser supports UV printing on neon signs, but UV print works differently from tube colours. Tube colours are still a manufacturer-defined LED palette. UV print is the printed face layer.

For AI Sign Designer uploads, Sign Customiser now preserves the original artwork colours on the printed face instead of remapping them to merchant UV swatches. This keeps logos and multi-colour artwork accurate while still matching glow and tube effects to the nearest supported LED tube colour.

That means UV palette colours now have a narrower purpose: they are manual preset swatches for workflows where you intentionally want customers choosing from predefined UV print options. They are no longer the source of truth for AI artwork face colours.

What’s Changed

• Preserved AI artwork colours - AI logo uploads keep their original face colours as printed UV data instead of being snapped to a UV palette
• LED-safe glow matching - Tube and halo colours still match to the nearest supported LED tube colour for accurate illuminated previews
• Hidden UV workflow support - Merchants can keep UV print available as a hidden print capability without exposing manual UV palette choices in the main neon editor
• Manual UV presets still available - UV palette entries remain useful for merchant-managed manual UV print presets and legacy face workflows
• Clearer display values - When preserved artwork colours appear in admin or order data, they are labelled as Custom UV (#HEX) so they are not confused with palette selections

You can now see the exact measurements for each individual word on your sign, not just the overall sign dimensions. Simply select any word to view its specific height, width, and sizing details.

These measurements are currently only supported on signs using either the Multi Color/Font or Drag/Scale/Rotate feature. You can disable this feature in the settings page under “Measurements for individual sign parts”.

We’ve also resolved an issue where resizing individual words wouldn’t properly respect your minimum font height settings. Now when you drag to resize any word, the system correctly checks that word’s size requirements, ensuring your text always meets your specified minimums.

You can now connect your Wix ecommerce store directly with Sign Customiser via our Integrations page.

This new integration provides you with:

• A widget to embed your customiser in your Wix site directly inside the Wix site editor
• Automatic product creation and add to cart functionality when using the above widget
• Manufacturer order emails and processing

Read our documentation on getting started with Wix:

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Sign Customiser’s admin interface for volumetric shipping has been significantly improved, making it easier to configure dimensional weight pricing for your signs.

What’s Changed

• Fixed weight data not being passed to Shopify products - Resolved a critical issue where calculated weights weren’t being added to products when “Add weight to product” was enabled
• Enhanced volumetric shipping UI - Added helpful icons, informational banners, and calculation examples to guide configuration
• Improved visual hierarchy - Nested volumetric options now display in a card with proper indentation for better clarity
• Added documentation links - Direct links to relevant help articles and Shopify shipping settings
• Currency code display - Prices now show currency codes alongside values for clearer international pricing
• Weight calculation examples - Live examples help you understand how volumetric weight is calculated for your products

Sign Customiser now makes it simple to apply percentage-based pricing changes across all options in your customiser at once, perfect for seasonal promotions, sales events, or margin adjustments.

What’s Changed

• Percentage-based adjustments - Increase or decrease all prices by a specific percentage for consistent markup changes
• Simple controls - Select whether to increase or decrease prices, then enter your percentage adjustment
• Instant preview - See exactly how your percentage adjustment affects pricing before applying changes
• Bulk application - Apply percentage changes across all pricing tiers simultaneously to maintain your pricing structure

Sign Customiser now includes enhanced safeguards to prevent the creation of products with invalid pricing. The system automatically blocks products with zero or negative prices, ensuring your store maintains accurate pricing for all custom sign configurations. This fix helps prevent potential order fulfilment issues and protects against pricing calculation errors that could impact your business operations.

Sign Customiser now supports webhook subscriptions, enabling your systems to receive real-time notifications whenever important events occur. This powerful feature allows you to build responsive integrations that react instantly to customer actions and order updates.

With webhooks, you can subscribe to various events including order creation, product generation, and form submissions. Each webhook delivers detailed event data directly to your specified endpoint, allowing you to automate workflows such as inventory management, fulfilment processes, or customer notifications. The system includes built-in security with webhook signatures to ensure data integrity and authenticity.

This feature is particularly valuable for businesses that need to synchronise Sign Customiser data with external systems, trigger automated workflows, or maintain real-time reporting dashboards. Whether you’re connecting to manufacturing systems, updating CRM records, or triggering email campaigns, webhooks provide the immediate data flow you need.

To start using webhooks and explore available event subscriptions, check our webhook documentation.

Sign Customiser has launched a comprehensive API integration architecture that allows businesses to connect their existing workflows and platforms directly with our sign customisation system. This update particularly benefits larger and enterprise companies who need to integrate Sign Customiser into their established processes.

The new API provides traditional REST endpoints that enable you to programmatically manage customisers, create products, handle orders, and automate your sign business operations. Whether you’re using custom-built systems, enterprise resource planning (ERP) software, or other e-commerce platforms, you can now seamlessly integrate Sign Customiser into your workflow.

We’ve also updated our WordPress integration to leverage this new API architecture, providing improved performance and reliability. Additional platform integrations, including official plugins for Wix and other major platforms, will be available soon.

For detailed implementation guidance and API documentation, visit our Custom API Integration guide.

Sign Customiser’s AI Sign Designer now features powerful image editing capabilities with significant performance improvements and enhanced functionality.

Key Enhancements

Transparency Support Fixed

Critical issues with generating images containing transparency have been resolved. Logos with transparent backgrounds are now handled correctly, maintaining their intended visual appearance across all sign materials including neon and acrylic.

Improved Shape Interpretation for Complex Images

Enhanced shape detection algorithms now provide superior interpretation of busy and complex images. The AI Sign Designer can better distinguish between overlapping elements, handle intricate patterns, and accurately identify shapes in visually dense designs. This improvement ensures that even the most detailed logos and graphics are converted with precision, maintaining the integrity of complex brand elements.

Sign Customiser now provides enhanced control over dimensional pricing limits, allowing you to set separate width, height, and depth constraints for your advanced pricing rules. This update enables more precise pricing configurations that better reflect your manufacturing capabilities and shipping requirements.

Previously, pricing limits were based on a single dimension that applied to both width and height. Now you can configure independent limits for each dimension, giving you complete control over how signs are priced based on their actual size requirements. This is particularly useful when your manufacturing equipment has different constraints for width versus height, or when shipping calculations require volumetric measurements.

The enhanced dimension controls automatically integrate with volumetric shipping calculations, using the depth limit when calculating three-dimensional shipping costs while maintaining backward compatibility with existing two-dimensional pricing configurations.