Changelog

Starting today, customers using our Universal Sign Customiser application (does not apply to Shopify yet) can create multiple stores under a single account, allowing you to manage all of your WordPress, Wix, and custom e-commerce sites all in one place.

Learn how to create additional stores by checking out our documentation:

[/help/universal-app/creating-and-managing-multiple-stores-under-one-account/)

Note that each store requires its own subscription. Each additional store will receive an automatic 50% discount on its subscription price.

Customisers can now be displayed in a modal with little to no configuration, giving you much more flexibility in how you present your products to customers.

Why use a modal?

Embed on any page with just a button Instead of dedicating an entire page to your customiser, you can now add a simple button anywhere on your site. When clicked, the customiser opens as a modal overlay, keeping your customers on the same page they started on.

Show multiple customisers on one page Want to let customers choose between different sign types on the same page? Now you can. Add multiple buttons that each open different customisers, making it easier for customers to compare options without navigating between pages.

Better user experience The modal approach means the customiser doesn’t take up your entire screen or page layout. Customers can easily close the modal to return to where they were, creating a smoother, less disruptive experience.

Get started

Learn how to add this to your website by visiting our documentation:

[/help/customise/modal-display/)

Sign Customiser now gives you greater control over how products are published to your Shopify store. You can now choose whether new products should be created as “Active” (immediately visible in your store) or “Unlisted” (active but not visible in your store or search results).

You can find out more about the new Unlisted status in the Shopify help docs:

https://help.shopify.com/en/manual/products/details/product-details-page#unlisted-products

Sign Customiser now integrates with Zapier, unlocking the ability to connect your sign business to over 8,000 apps and 450 AI tools. This powerful integration enables you to automate virtually any workflow, from sending order notifications to your team to updating CRMs and generating invoices automatically.

The integration provides three essential triggers that power your automation workflows: new form submissions capture every customisation request as it arrives, new orders trigger actions the moment a customer places an order, and new products notify you whenever a custom sign is created in your catalogue. Each trigger delivers complete event data to your chosen apps, enabling sophisticated automation scenarios that save time and reduce manual work.

Whether you’re syncing customer data to your CRM, sending notifications to Slack, creating invoices in accounting software, or leveraging AI tools for intelligent order processing, the Zapier integration puts the full power of automation at your fingertips. This is particularly valuable for growing businesses looking to scale their operations without adding administrative overhead.

What’s Changed

• Three powerful triggers - Automate workflows based on form submissions, new orders, and product creation events
• 8,000+ app connections - Integrate with popular tools like Slack, Google Sheets, QuickBooks, Airtable, and many more
• 450 AI tool integrations - Leverage artificial intelligence for order processing, customer communication, and business insights
• Real-time automation - Actions trigger instantly when events occur in your Sign Customiser account
• Complete event data - Each trigger provides full details about submissions, orders, and products for sophisticated workflows

Explore the integration and start building your automations at zapier.com/apps/sign-customiser/integrations.

Sign Customiser now allows merchants to download all fonts used in a customiser as a single zip file, streamlining the workflow between design and production.

This feature is particularly valuable when sharing font files with print shops or production partners who need the exact typefaces for custom sign manufacturing.

Learn more: /help/faqs/how-to-download-fonts-from-a-customiser/

Sign Customiser has redesigned the merchant admin experience specifically for channel letter and lightbox sign configuration. The enhanced interface makes it easier to set up and manage the complex multi-component structure of illuminated signs with clearer terminology, nested navigation, and context-aware guidance.

What’s Changed

• Letter Components navigation - The “Letter Types” section has been renamed to “Letter Components” with new nested navigation, making it intuitive to configure the building blocks of channel letter and lightbox signs
• Clearer component structure - Better visual organisation helps you understand how face, sides, trim, back-lit (halo), borders, and internal lighting components fit together
• Context-aware setup guidance - Onboarding instructions now specifically explain how to configure channel letter components (like 3D Illuminated Letters with face, sides, trim) and lightbox components (face, back, sides, borders)
• Enhanced colour previews - Visual colour swatches now appear throughout the admin interface, making it easier to manage the multiple colour options available for different sign components
• Improved product type forms - The interface for assigning colours, materials, and pricing to individual letter components has been redesigned for better clarity
• Frame Fit pricing clarity - Setup instructions for lightbox signs now clearly explain the area-based pricing calculation (width × height) used for frame-focused designs
• Better visual hierarchy - Cards and tables have been refined to reduce clutter when working with multi-layered component configurations

Sign Customiser supports UV printing on neon signs, but UV print works differently from tube colours. Tube colours are still a manufacturer-defined LED palette. UV print is the printed face layer.

For AI Sign Designer uploads, Sign Customiser now preserves the original artwork colours on the printed face instead of remapping them to merchant UV swatches. This keeps logos and multi-colour artwork accurate while still matching glow and tube effects to the nearest supported LED tube colour.

That means UV palette colours now have a narrower purpose: they are manual preset swatches for workflows where you intentionally want customers choosing from predefined UV print options. They are no longer the source of truth for AI artwork face colours.

What’s Changed

• Preserved AI artwork colours - AI logo uploads keep their original face colours as printed UV data instead of being snapped to a UV palette
• LED-safe glow matching - Tube and halo colours still match to the nearest supported LED tube colour for accurate illuminated previews
• Hidden UV workflow support - Merchants can keep UV print available as a hidden print capability without exposing manual UV palette choices in the main neon editor
• Manual UV presets still available - UV palette entries remain useful for merchant-managed manual UV print presets and legacy face workflows
• Clearer display values - When preserved artwork colours appear in admin or order data, they are labelled as Custom UV (#HEX) so they are not confused with palette selections

You can now see the exact measurements for each individual word on your sign, not just the overall sign dimensions. Simply select any word to view its specific height, width, and sizing details.

These measurements are currently only supported on signs using either the Multi Color/Font or Drag/Scale/Rotate feature. You can disable this feature in the settings page under “Measurements for individual sign parts”.

We’ve also resolved an issue where resizing individual words wouldn’t properly respect your minimum font height settings. Now when you drag to resize any word, the system correctly checks that word’s size requirements, ensuring your text always meets your specified minimums.

You can now connect your Wix ecommerce store directly with Sign Customiser via our Integrations page.

This new integration provides you with:

• A widget to embed your customiser in your Wix site directly inside the Wix site editor
• Automatic product creation and add to cart functionality when using the above widget
• Manufacturer order emails and processing

Read our documentation on getting started with Wix:

[/help/integrations/wix-integration/)

Sign Customiser’s admin interface for volumetric shipping has been significantly improved, making it easier to configure dimensional weight pricing for your signs.

What’s Changed

• Fixed weight data not being passed to Shopify products - Resolved a critical issue where calculated weights weren’t being added to products when “Add weight to product” was enabled
• Enhanced volumetric shipping UI - Added helpful icons, informational banners, and calculation examples to guide configuration
• Improved visual hierarchy - Nested volumetric options now display in a card with proper indentation for better clarity
• Added documentation links - Direct links to relevant help articles and Shopify shipping settings
• Currency code display - Prices now show currency codes alongside values for clearer international pricing
• Weight calculation examples - Live examples help you understand how volumetric weight is calculated for your products