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Improved Email Threading for Form Submissions

Published January 22, 2026

Sign Customiser now makes it easier to manage customer enquiries by including the customer’s email address in the sender name for custom design form submissions. This simple improvement helps you quickly identify who sent each request directly from your inbox without opening the email.

What’s Changed

Customer email in sender nameForm submission emails now show the customer’s email address in the From field (e.g., “[email protected] via Sign Customiser”), making it easier to identify messages at a glance
Better email organisationEmail clients can now group related conversations more effectively, helping you keep track of ongoing customer discussions
Improved CRM compatibilityCRM systems that parse incoming emails can now more easily identify and associate leads with the correct contact record, streamlining your sales workflow

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