Sometimes the AI sign designer cannot turn an image into a sign that can be made. If you select a fallback form with a File Upload field, Sign Customiser now shows these customers that form, with their image attached.
What’s Changed
- Fallback form on by defaultThe setting that sends refused designs to your fallback form is now on for all customisers, including customisers where it was off. To turn it off, open Custom Designs and clear Send designs that cannot be made automatically to the fallback form under Pricing & Configuration.
- Clear message for refused designsWhen our checks refuse a v2 design, the setting is on, and your fallback form has a File Upload field, customers see “We can’t make this one automatically”. Your fallback form opens with this message. “Try again” and “Use another image” stay available.
- Form request button after other failuresAfter other v2 failures, your fallback form does not open by itself. If your fallback form has a File Upload field, customers can select “Submit as a form request” to open the form with their image attached.
- Editable textYou can change the refused design title, the refused design message, and the form request button text. Open Custom Designs and find these fields in the Language section.
- No change without a formIf you do not select a fallback form, customers see the same failed screen as before.
