Changelog

Sign Customiser now tells customers exactly which characters in their text the chosen font can’t render, instead of a generic “invalid characters” warning. The same check has been extended across every sign type and runs again at add-to-cart, so orders with unrenderable text can no longer slip through to the merchant.

What’s Changed

• Specific character feedbackThe “invalid characters” message now lists the exact glyphs the font is missing, so customers know whether to fix a typo, swap a symbol, or pick a different font
• Coverage across all sign typesFont glyph validation previously only ran for material-length pricing; it now runs for every sign that uses customer-typed text
• Add-to-cart safety netIf an unsupported character slips past the live warning, the customiser now blocks add-to-cart and surfaces the same specific message, preventing unrenderable orders from reaching the merchant
• Updated default labelThe default invalid-characters label includes a {characters} placeholder so merchants who customise the wording still see the offending characters listed in their own copy

Sign Customiser now supports proper top-down vertical writing for multilingual signs. Merchants can configure whether vertical columns read right to left or left to right, so customers can type natural multi-line text while the preview and manufacturing output keep the intended layout.

What’s Changed

• Multi-column vertical textEach typed line becomes its own top-down column, making vertical Japanese, Traditional Chinese, Korean, and traditional Mongolian layouts practical for customer-facing customisers
• Merchant-controlled column directionChoose right-to-left columns for Japanese, Traditional Chinese, and Korean signs, or left-to-right columns for traditional Mongolian signs
• Natural order detailsCart details, order data, and exports keep the customer’s original typed text instead of replacing it with a generated column representation
• Pricing stays logicalBase line pricing follows the typed input lines while letter charges still apply to each visible character
• Font guidance in settingsThe admin settings now remind merchants to upload fonts with the glyph coverage needed for their target language

Sign Customiser now supports vertical stacked text and ships with a ready-made Address Sign Numbers customiser that uses it by default. Customers can stack each digit or letter on its own line for door numbers, house plaques, and any signage where characters need to read top to bottom rather than left to right.

What’s Changed

• New Address Sign Numbers product typePick “Address Sign Numbers” in the customiser create flow to spin up a new acrylic-backed customiser tuned for door and house numbers, with the orientation toggle already enabled
• Vertical stacked text orientationA new orientation control lets each character drop onto its own line, with positions, sizing, and pricing all calculated from the stacked layout rather than a horizontal row
• Three orientation modes per customiserLock the customiser to horizontal only, lock it to vertical stacked only, or let customers switch between the two from a Horizontal / Vertical toggle next to the text input
• Configurable default orientationChoose whether the customiser opens with horizontal or vertical selected when both options are available, so the most common choice is just one click
• Customisable orientation labelsOverride the “Horizontal” and “Vertical” labels from the Labels page to match your store’s voice or translate them into another language

Sign Customiser now ships with one-click theme presets for the customiser’s colour scheme. Pick a starting point that already looks great, then tweak individual colours from there — no more building a coordinated palette from scratch every time you launch a new customiser.

What’s Changed

• Light and Tokyo Night presetsChoose between the default Light palette or a new midnight-inspired Tokyo Night palette with deep surfaces and soft accents
• One-click applyA new Theme Preset card sits at the top of the Theme Colours page with colour swatches so you can preview each preset before applying it
• Confirmation before overwriteApplying a preset replaces every colour selection on the page, so we now ask you to confirm first to protect any custom work in progress
• Still fully customisableAfter applying a preset, every individual colour stays editable, so you can use a preset as a starting point and adjust accents, prices, or buttons to match your brand

Sign Customiser now shows measurement labels on the lightbox 3D preview, so customers can see exactly how big their sign will be as they design it. Width, height, and depth sit alongside the relevant edges of the sign and update in real time whenever the size changes, removing the guesswork when someone is deciding between sizes.

What’s Changed

• Live measurement labels on the 3D previewWidth, height, and depth float next to the matching edges of the lightbox, so customers can see the physical size of the sign while they rotate and customise it
• Metric, imperial, or bothLabels respect the customiser’s measurement system setting and can display in centimetres, inches, or both side by side for stores that ship to mixed markets
• Individually toggleableEach dimension can be shown or hidden on its own, so merchants can surface only the measurements that matter for their product — for example, hiding depth on very slim signs
• Accurate for custom sizesThe frame-fit custom size branch now feeds the same measurements through to the preview, so bespoke dimensions appear on the labels instead of falling back to the last preset size

Sign Customiser now produces EPS and Illustrator-compatible PDF files alongside the existing SVG, so the designs you hand off to your production team land in whichever format their cutters, routers, and design software expect. No more chasing conversions between finalising a sale and sending the job to fabrication.

Once enabled for a customiser, the extra formats flow through the same channels as SVG today — customer design files, product images, manufacturer emails, and the admin font tool — with no extra steps for you or your customers.

What’s Changed

• EPS downloadsUniversally supported across cutting, routing, and plotting software, so files drop straight into your fabrication workflow
• Illustrator-compatible PDFOpens cleanly in Adobe Illustrator for designers who prefer to tweak artwork before production
• Per-customiser togglesTurn EPS and Illustrator exports on only for the customisers that need them, keeping storage lean everywhere else
• Manufacturer email linksNew download links appear in the custom design email sent to your production team whenever the formats are enabled
• Admin font toolThe SVG generator in the admin now offers matching EPS and Illustrator downloads so you can pull finished artwork directly from the dashboard
• AI sign designer filesUploaded logos processed through the AI sign designer are converted automatically once the settings are enabled

Sign Customiser now supports floor-standing lightbox sign installations. Two new mounting visualisations — Pedestal and Sign Feet — render the sign the way it actually stands on the ground, so customers can picture a pylon-style sign on a forecourt or a freestanding lightbox on a counter before they buy. Merchants can fine-tune the proportions to match the hardware they ship.

What’s Changed

• Pedestal mounting visualisationA vertical pole sits behind the lightbox with a base plate extending along the ground, giving customers a realistic preview of pylon-style and freestanding floor signs
• Sign Feet mounting visualisationTwo feet mount under the lightbox, inset from each side edge, with base plates that extend in front and behind the sign for stability — ideal for countertop and tabletop lightboxes
• Configurable dimensionsMerchants can tune the pedestal pole width and base depth, or adjust the sign feet base depth, post height, and inset from the edge, so the preview matches the mounting hardware they actually sell
• Flush-mount sign feetSetting post height to zero renders feet flush against the bottom of the sign, supporting more compact tabletop designs
• Accurate 3D previewThe new mounts render alongside the existing wall-mount and prong visualisations, giving customers a full picture of how their lightbox will look once installed

Sign Customiser now officially supports Etsy. Previously Etsy sellers had to piece together their own workarounds — from today, Etsy is a first-class integration you can activate once from the Integrations page, and every customiser you own can pair with your Etsy listings. Customers design their sign on your Customiser Link, copy a neatly formatted summary of their design, paste it into the Etsy personalisation box, and check out on Etsy as normal. No Shopify store required, and no back-and-forth emails to confirm the details.

What’s Changed

• Official Etsy integrationActivate Etsy once from Integrations and it applies to every customiser you own, so there is no per-customiser toggle to manage
• Listing settings per customiserPaste in an optional Etsy listing URL and choose whether to show the estimated price for each customiser
• Structured design summaryCustomers get a clean, copy-ready summary covering size, every line of text, colours, and any selected options ready for the Etsy personalisation box
• “Return To Etsy” call to actionA prominent button takes customers straight to your configured Etsy listing to complete their order
• Optional price displayShow or hide the estimated price on the summary screen to match how you’ve priced the listing on Etsy
• Etsy card in the adminA new Etsy card sits alongside your other integrations with step-by-step onboarding instructions
• Works with hosted pagesAll customisers are automatically treated as Customiser Link compatible while Etsy is active, so you can share a single link with your Etsy buyers

Read the full walkthrough in our Etsy integration guide, or explore the Etsy integration overview to see how Sign Customiser pairs with Etsy listings.

Sign Customiser now lets you add clickable links inside the descriptions and help text that customers read while they’re designing their sign. Point customers at a mounting guide, installation video, size chart, or a “contact us” link without ever taking them out of the flow, all using a simple Markdown link format your merchants will already recognise.

This is a small quality-of-life upgrade that unlocks a lot: fewer support questions, better-informed buyers, and a cleaner way to surface the helpful content you already have on your store.

What’s Changed

• Markdown links in option descriptionsUse [label](url) inside descriptions for colours, sizes, materials, mounting, supports, jackets, product types, and custom form fields to turn any word or phrase into a link
• Links render safely for customersCustomer-facing descriptions automatically become clickable, opening external links in a new tab and keeping internal or anchor links in the same tab
• Supports the link types you actually useWorks with full URLs, your own store paths like /pages/mounting-guide, in-page anchors, mailto: email links, and tel: phone links
• Inline admin hintEvery supported field now shows a short help note with example syntax, so merchants can see at a glance how to add a link without leaving the form
• Plain text still works as beforeExisting descriptions keep rendering exactly as they do today, so there’s nothing to migrate

Sign Customiser now automatically captures UTM parameters — utm_source, utm_medium, utm_campaign, utm_term, and utm_content — from your customers’ browsing sessions and threads them through to your form submissions, notification emails, and webhook payloads. This gives you full visibility into which marketing campaigns are driving quote requests and sign orders.

What’s Changed

• Automatic UTM captureUTM parameters are detected from the storefront URL and persisted in session storage so they survive page navigation
• UTM data in form submissionsQuote requests and custom design submissions now include UTM tracking data, so you can attribute every lead to the campaign that brought them in
• Marketing attribution in order emailsMerchant notification emails now display a UTM tracking section when parameters are present, making it easy to match enquiries to campaigns
• Webhook enrichmentUTM parameters are included in webhook payloads, allowing your CRM, analytics tools, or automation workflows to process attribution data automatically
• Cross-iframe supportUTM data is correctly passed through to the customiser when embedded via iframe on Shopify, WooCommerce, or hosted pages