FAQs

Request essential information - simple letter model

Welcome to the guide on requesting essential information from your manufacturer to create a sign customiser using our simple letter model in the Sign Customiser app. This guide will take you through the process of obtaining essential details such as sign price, shipping price, font, and size specifications from your supplier and entering them into the app backend. This guide only applies to the simple letter model

Troubleshooting Zero-Amount Products Purchased on Shopify

If you're experiencing zero-amount products being purchased on your Shopify store, it is most likely a bot built to detect $0 products on Shopify and purchase in the hopes of receiving a free product. This guide provides solutions to resolve the issue.

Missing Permissions

Shopify recently changed their API's that our app uses to create your custom text sign products within Shopify. This change requires you to accept a new permission for the Sign Customiser app in order to continue using it. Stores that have not yet accepted this new permission will begin seeing this error message on all of their customisers starting 24/03/2025:

Switch currency based on user's IP address - Shopify

To automatically switch currency in your Sign Customiser based on a user’s IP address, you'll need to use a geolocation app. Here’s a list of apps that can help: Geolocation Apps on Shopify.

Activating customisers

You can make a customiser active or inactive. When creating or duplicating a new customiser on your store, you may see that the state of a customiser can be either "Active" or "Inactive". You must be subscribed to a paid plan before you can activate a customiser on your store.

Can I add multiple sign customisers?

Yes, you can set up multiple product customisers on one store to target different market demographics or A/B test pricing and features.

Match your themes font family with Sign Customiser App

This article allows you to change the font family of the customiser to match your theme's font family. Follow these instructions Go to our app in your Shopify admin Click on "Customisers" Select the customiser you want to edit Click on "General Settings" in the side menu Scroll down until you see this input labelled "Font Family Name" Click save at the bottom of the form

Request essential information - Advanced model

Welcome to the guide on requesting essential information from your manufacturer to create a sign customiser using our advanced model in the Sign Customiser app. This guide will take you through the process of obtaining essential details such as sign price, shipping price, font, and size specifications from your supplier and entering them into the app backend. Following the steps in this guide, you can create a sign customiser that meets your exact specifications. If you are using the fix width model, we recommend referring to our Fixed Width Model Guide instead.

How to reduce TTF font file size

Large font file size can cause problems with page loading speed since you have dozens of fonts on your Sign Customiser page. In this guide, we will show you how to reduce TTF font file size. The principle of this is to remove unnecessary glyphs in the fonts. Follow these steps Visit the Webfont Generator tool from FontSquirrel and click on the Upload Fonts button to upload the fonts you want to reduce in size. You can upload up to 12 fonts simultaneously. Once uploaded, the fonts will appear with information about their names, type, number of glyphs, and size. Choose the EXPERT... option, which will display a list of additional options. Select the following settings: - Font Formats: TrueFont (This option allows you to choose the output font type. We recommend selecting TrueFont since it is the only font type accepted by Sign Customiser.) - Subsetting: Custom Subsetting... - Character Type: Lowercase, Uppercase, Numbers, Punctuation (You can choose additional character types, but note that this will increase the output font files.) - Use the Subset Preview option to preview the list of glyphs included in the output fonts. Accept the Agreement and download your font files. Extract the downloaded files to find your optimized TTF font file.

Duplicating a customiser

By following these instructions you can make an exact duplicate of a customiser on your current account. Navigate to the admin of our app. Click on "Customisers" Click on the three dots... to bring up the customiser menu and click on "Duplicate" You now have the opportunity to provide a name for this copy Click "Duplicate Customiser" to create a copy. You will now have a duplicate of the current customiser,

Link Base Price To Size Instead Of Font

When two or more fonts are added to a sign the base price for each font are added together and can the total sign price more expensive then what is desired. Changing the base price to link to size instead of fonts is recommended only for multi-font signs. To link a base price to size instead of font, please follow this guide. In the admin, navigate to the customiser you wish to edit. Click on Prices in righthand side navigation. Scroll down to you see this section and ensure "Charge start price only once". This section sizing options will display slightly different for fixed-width and fixed-height models. Add in your start price for each size and click on save.

Create a new sign customiser

This article provides a quick guide on how to add a sign customiser to your store, with some steps omitted. If you want a comprehensive guide on getting started, please read this article.

Enable Shopify markets on your store

Shopify Markets is a cross-border management tool that helps you identify, set up, launch, optimize, and manage your international markets - all from a single store. You can set up markets with options for language, products, pricing, taxes, shipping and allow your customer to select their market. This guide will help you to enable the markets feature on your store and allow your customers to switch to their prefer currency.

Why is add to cart not working?

There are several reasons that the add to cart step may not be working. The solution to the issue will depend on the platform you are using Sign Customiser with.

Shopify Shipping Location Setup

If your Shopify store uses multiple locations you need to ensure your default shipping location is set to fulfil orders otherwise you will encounter issues when trying to add a custom sign to your cart. 1. Login to the Shopify Admin 2. Click on "Settings" in the bottom left corner. A popup will appear. 3. Click on "Locations" in the left sidebar. Make note of the name of the location under "Default location" on this page. We'll need this in the next steps. My default location name is " Test location 2 " in this example 4. Click on "Shipping and delivery" in the left sidebar. Then click on "General shipping rates" On this next page you will see one of two possible screens. For this step follow the one that you see. 5a. If you see a "Fulfilment location" header, click on "Add locations", then select your Default location (from step 3) and press "Add" 5b. If you do not see a "Fulfilment location" header, you will see a "Not shipping from these locations" header. Find your default location and select "Add rates". This will prompt you to set your shipping rates. Press "Done" when finished 6. Save this form That should be it! After you've saved these changes you should be able to add products to your cart

Restoring Deleted Customisers

If you've accidentally deleted a customiser or need to bring back a previously deleted one, you can easily restore it from the deleted customisers page. Only customisers deleted after 2025-10-16 can be restored

How to download fonts from a customiser

When working with custom signs, you may need to share the exact fonts used in your customiser with production partners, print shops, or your manufacturing team. Sign Customiser makes this easy with our bulk font download feature.

Admin measurement units

Displaying the measurement units in the admin of Sign Customiser

Font min heights and rounding measurements

This article applies to Advanced Model customisers only If you have the setting "No decimal" enabled for your customiser: while also having fonts with minimum heights set to decimal values you will encounter this warning: The "No decimal" setting tells our system to round any measurements that are displayed on your Customiser, meaning if we calculate that your sign height should be "10.30cm" we will round it down to "10cm" and display that to the customer. We then need to validate that 10cm value against your font min height of 10.16cm, causing a validation issue. For this reason merchants using the "No decimal" setting are advised to set their font min heights to whole values.