Features
Lists of all the features for Sign Customiser and detailed explanations how they work
- Size a lightbox sign to the customer imageLet a lightbox sign take the proportions of the image a customer uploads, within your minimum and maximum sizes.
- Change the colour heading and colour cardsChange the colour heading and the card names and descriptions that shoppers see when a sign has two or more colour parts.
- Set up a single-sided lightboxLight only the face of a lightbox: switch off Back, Top, Bottom, Left or Right, set the Border colour, and make the border flush with Recessed Borders.
- Snap words and icons to a grid and set the grid stepTurn on Snap to Grid for your customiser and set the Grid step, from 5 to 200, so words and icons move in fixed steps.
- Show or hide the jacket step for neon customisersHide the jacket step in a neon customiser when you offer one jacket, and keep the sign tubing colour correct.
- Download a quote as a PDFDownload any quote request or form submission as a PDF from the Quotes submission page, with its summary, product choices, answers, pictures and file list.
- Offer a backlight on metal cut-out signsAdd LED backlight colours to a Metal Cut-Out customiser so customers can pick a glow colour or no backlight.
- Sell custom signs in Shopify MarketsPublish each custom sign to the Shopify Market the shopper is in, so shoppers in every region can buy it.
- Size and price custom shape signsLearn how Custom Shape backboards set the size, price and cut file on a Frame Fit customiser, and how to set the limits and customer messages.
- Create an Address Sign Numbers customiserCreate a customiser for vertical stacked address numbers and see what shoppers see.
- Set up metal cut-out signsCreate a Metal Cut-Out Signs customiser, edit its panels, colours, mountings and backlights, and see what customers and manufacturers receive.
- Set up stencil signsCreate a stencil customiser, set letter-height sizes, borders, sheet pricing, stencil-safe fonts and SVG or DXF production files.
- The confirmation email your customer receivesYou can send an email to your customer when they submit a quote request or a custom design form. This email is the Customer Confirmation Email. It is the only email under Email Workflows that goes to your customer. It is switched off by default Sign Customiser sends no acknowledgement when a customer submits a quote request or a custom design form until you turn it on. If you never opened this page, your customers receive no acknowledgement.
- Braille SignsCreate a braille sign customiser, choose the braille table and dot colour, handle wording that cannot be translated, and see what braille data reaches orders and production files.
- Braille translation: supported languages and sizingWhich languages and grades braille translation supports, the default braille table for each store currency, why braille dots never scale with the sign, and what happens when translation is unavailable.
- Cart and checkout behaviourSign Customiser has three behaviours that can occur after a customer adds a product to the cart. This setting is only for Stores that sell through Shopify. Wix sets the cart behaviour in its own integration. For more information about the Wix integration, read Wix Integration. Straight to Cart Page The customer goes to the cart page. Straight to Checkout The customer goes to the checkout page. Cart Window or Custom integration Use this option when you want your mini-cart or slide-out cart to open after the customer adds the product. In default mode (when Use iframe (experimental) is off), the Sign Customiser theme block tries to open the cart drawer on Shopify Horizon. On other themes, the cart can stay closed. If your cart does not open, add the JavaScript event listener in the next section. The listener sends added:ajaxProduct, which opens the cart only if your theme listens for that event.
- Sign Components OverviewOverview of Sign Components — the building blocks that define the visual and structural makeup of your signs
- Share Custom Sign DesignsGenerate unique urls of a sign design that can be shared across the web
- Auto-Save Customer selectionsWhen you turn on Save sign design for next visit, customers can leave your website and return later with their previous selections automatically pre-loaded in the customiser. This setting is off until you turn it on. Customers continue where they left off and do not have to redo their design. The undo history is also kept when they return. The customiser saves the design in the browser of the customer, on the device that the customer uses. Each customiser keeps its own saved design. The saved design does not show in these cases: The customer returns on a different device. The customer clears the browser storage. To let a customer open a design on a different device, use sharing. Sharing works only if your plan includes sharing and your store has an active subscription or a trial with a payment method. Then set Share Sign Location to any option except Disabled. The customer then uses the share button when the design has text. The Share Sign Location dropdown sets the position of the share button.
- Upload background imagesAllow your customers to supply their own images for the background of the sign visualiser.
- Currency conversionConvert all prices in a customiser by a currency rate.
- Drag, Scale, Rotate Words and IconsLet your customers drag, scale and rotate the words and shapes in their design. Your customers can then place each word where they want it. This feature gives your customers these abilities: Independent word sizing: Change the size of each word separately. Independent word layout: Drag each word to a new position. A word does not have to stay on its own line. Word layer priority: Make words overlap. Your customer selects a word. Then your customer clicks the Move layer up or Move layer down button to move the word one layer in front of or behind the word next to it. Snap to grid: Keep words in line. When Snap to Grid is on, an item snaps to a grid when your customer drags or transforms it. This feature is available on current plans. It is not available on legacy plans. A Universal Store can set these options and preview the customiser without a subscription. A Shopify Store or a Wix Store needs an active subscription on a current plan to set these options. A Universal Store can go live only with an active subscription, or with a trial that has a payment method on file. A Shopify Store or a Wix Store can go live with only an active subscription.
- Google FontsUse the Google font picker to add a font from the Google font library to your customiser. You do not need a font file.
- Icons in Sign DesignsUse the Icons feature to upload SVG graphics. Customers can add these icons to their sign designs. Customers use the icons together with text to make personalised signs. This guide explains how to upload icons and where customers find them. Note: Lightbox customisers do not have an Icons menu item.
- Multi-colour / Multi-font sign designsMulti-colour and multi-font signs let customers use more than one colour or font in the same sign. Most sign types support this feature. The admin menu does not show the setting for Lightbox, Metal Cut-Out and Stencil customisers.
- Multi-CurrencyMulti-currency lets customers see prices in their preferred currency. You can set it up with a currency switcher app or with Shopify Markets. We recommend Shopify Markets. To accept payments in multiple currencies, Shopify Markets needs Shopify Payments or Adyen. On 8 November 2023, Sign Customiser announced support for two currency apps. They are Vitals and Beast Currency Converter. The announcement called the second app Best Currency Converter. This guide shows how to set up Markets or one of the apps. It also shows how to choose how the customiser shows the currency.
- Quote ModeQuote Mode replaces add to cart with a quote form. The customer designs the sign and sees the live preview. Then the customer sends the design to your team for review. The customer does not pay at this time. By default, the customer does not see the price. To show the suggested price to the customer, turn on Show suggested price. Sign Customiser saves each request under Quotes in your admin. To see the full details, select the blue quote number and form name. The quote details page has a Download Quote button. This button saves the quote as a PDF. The designated inbox also receives these items: the form answers of the customer the selected sign options the preview images The inbox receives the suggested price only when Show suggested price is on. The email also includes a download link to an SVG file when SVG generation is on and the design supports it. When Send a confirmation email to my customer is turned on, the customer also gets an email after the customer submits a quote. To set up this email, go to Email Workflows → Customer Confirmation Email in the customiser. Quote Mode stops at the quote request. It does not create a paid order. It does not send the manufacturer order email. Your team reviews the request and confirms the final price. Then your team invoices the customer through your usual process. Use Quote Mode when customers do the first design themselves, but a person must check some details before you accept the order. These details can be feasibility, shipping, installation or a bespoke production detail.
- Sign PresetsA preset saves a customiser configuration as a ready-made starting design. Use presets to show popular designs, promote a design, or offer a ready-made option. Customers can still change the design. This guide shows how to create a preset and show it on your website.
Lightbox
- Customer uploaded images for lightboxesLet customers upload images on the individual sides of the lightbox.
- Lightbox mounting optionsShow a 3D visual of your lightbox's mounting hardware — Single Prong, Double Prong, Pedestal, or Sign Feet — in the customiser and product images.
- Lightbox TypesSet up Lightbox Types: choose a shape, switch parts on or off, add materials, and set Recessed Borders and pricing.
Channel Letters
- Letter PartsConfigure letter parts (Face / Front Lit, Side, Trim, Back Lit) with colours, materials, and pricing for channel letter types
- Letter TypesLetter types are groups of letter parts for channel-letter customisers. Use letter types to create unique sign designs. An example is 3D illuminated letters. You can add more than one letter type to a customiser. If there is more than one letter type, customers see the Choose a letter type step by default. Then they choose a colour or texture for each active letter part. For more information about letter parts, read the Letter Parts article. Lightbox customisers and Braille customisers use the same feature with different names: Lightbox customisers: go to Sign Components → Lightbox Types. Read Lightbox Types. Braille customisers: go to Sign Components → Tactile text styles. Read Braille Signs.
- Front-lit and back-lit channel lettersYou can create channel letter signs. The customer can choose front-lit and back-lit colours for these signs.
Neon
- Flow RGB colour optionThe Flow option lets a neon tube show more than one colour at the same time. The colours blend into each other and move along the sign. In Tube Colours, Flow is only for neon tube colours. The picture below shows a neon sign with several colours.
- RGB colour optionThe RGB colour option shows several colours in the live preview. The colours cycle through the sign. Customers see the effect before they buy. You can add this option to neon signs and to channel letter signs.
- Jackets and tubes for neon signsGive your customers the ability to select how the jackets/tubes are presented for your neon signs.
- Letter glow effectsThis article shows how to change the glow effect of the letters on your neon sign. It also shows how to let shoppers turn the glow on and off. There are two glow effects: White tube and Coloured Glow Coloured tube and Coloured Glow
Backboards
- BackboardsBackboards control the shape, colour, material and texture of the panel behind your sign. For some backboard types, customers can upload their own image. This guide shows how to: Configure the Backboard section Add different backboard types Add backboard colours and materials Allow customers to upload their own backboard images
- Customer designed Backboard ImagesThis guide shows how to let your customers upload their own images for backboards.
- Backboard shapes: Why Are "Fill" Attributes Important for Your SVG Files?Use "fill" attributes in the SVG files you add to the customiser. Do not use "stroke" attributes. This guide explains why. It also shows what happens to icons and custom backboard shapes when an SVG file uses strokes, and how to correct the file.
Mountings
- MountingsAdd mounting options for your signs. Set optional prices and colours.
- Restrict mounting optionsYou can stop customers from finishing a sign with a mounting that does not fit their colour or backboard. When a customer chooses an excluded mounting, a message tells them that the mounting is not available. The customer cannot finish the sign until the mounting fits both the colour and the backboard. To do this, the customer chooses a different mounting, or changes the colour or backboard that the mounting excludes. Do these steps: Open the Sign Customiser admin for your Store. Click Customisers. Click the customiser that you want to change. In the Customiser Menu, go to Sign Components → Mountings. Click Add Mounting, or click an existing mounting. In the Exclusions section, select the incompatible colours in Colour Exclusions. Select the incompatible backboards in Backboard Exclusions. Click Save. Lightbox customisers do not show the exclusion fields. For Lightbox mountings, read Lightbox mounting options.
Discounts
- Create Shopify discounts for custom sign productsFor Shopify stores that are not on a Starter or Retail plan, limit an Amount off products discount to Sign Customiser Products or to a collection with the name of one of your customisers. Sign Customiser normally adds each new sign to these collections when it creates the product. If it cannot prepare a collection, it creates the sign with its tags only and tries again later. Use the collections managed by Sign Customiser Do not use a smart collection that has product type or tag rules to target a discount. Use the collections that Sign Customiser manages. These collections have no rules. A shopper cart. The sign shows a 20OFF discount and the reduced price.
- Shopify discounts vs built-in price discountsCompare Shopify discounts with Sign Customiser's built-in price discount. Learn where each discount appears and how to use both.