FAQs

Individual how to articles

31 articles

Last updated: 28 October 2026

How to link a Find Sign Makers listing to your StoreLink a Find Sign Makers listing from your Sign Customiser admin so that your subscription includes Find Sign Makers Pro.
Find Sign Makers Pro: price, benefits and the website linkTwo ways to get Find Sign Makers Pro. Link your listing to an active paid Sign Customiser subscription, or buy Pro for USD 100 per year. Covers the website link, verification, renewal and cancellation.
Fix conflicting Shopify Markets price adjustmentsFix conflicting catalogue price adjustments so the customiser can show the correct Shopify Markets prices.
What can Sign Customiser do for my sign business?Sign Customiser is sales and production-handoff software for sign businesses. It lets customers design a sign on your website or on a Customiser Link that Sign Customiser hosts, see the result and, where the customiser shows the price, the price change as they choose options, then buy it through your store (on Shopify, WooCommerce or Wix, or where your own site code adds it to the cart), buy it on Etsy (Universal Stores that connect Etsy), or send you a quote request. You control the sign types, options, pricing rules and sales workflow. Sign Customiser does not sell under its own brand or take over your customer relationship.
Find and share your referral linkFind your referral link in the Sign Customiser admin, copy it, or send a referral invitation to another sign business.
Understanding your integration Activity Log (errors explained)What each entry in your Sign Customiser integration Activity Log means, and which errors are harmless and which need action.
Copy a customiser to another store you ownRun more than one store? Our support team can copy a customiser from one of your stores into another. Here's what we need to do it.
Track marketing campaigns with UTM parametersSign Customiser captures UTM parameters from your storefront URLs and saves them with each form submission. Read them from the quotes API, webhooks, emails and JavaScript events to attribute form submissions to the campaign that drove them.
Troubleshooting Zero-Amount Products Purchased on ShopifyIf you see zero-amount orders on your Shopify store, this guide shows how to stop them.
Missing PermissionsWhy Sign Customiser needs the Shopify Publications permission, how to approve it, and how it differs from the optional Markets access.
Switch currency based on user's IP address - ShopifySign Customiser does not use the location of a visitor to choose the currency. It shows prices in the currency that your Shopify storefront uses. To change the currency by location, set up the change in your storefront. Sign Customiser then uses the same currency.
Customiser status: active and inactiveHow customiser status works, why a customiser can be inactive, and when activation is not the cause of an add-to-cart problem.
Can I add multiple sign customisers?Yes. You can add more than one sign customiser to a Store. For example, make one customiser for each market or language. You can also use two customisers to compare prices.
Match your themes font family with Sign Customiser AppUse the Font Family Name setting to make the text in your customiser match the font of your theme. The setting changes the text that shoppers read and enter. This text includes the text box, option buttons, titles, and prices. The setting does not change the font of the sign. To change sign fonts, use the Fonts menu item.
How to reduce TTF font file sizeThis guide shows how to make a TTF font file smaller. You remove the glyphs that you do not need. The admin accepts a.ttf file of 2 MB or less. Go to the Webfont Generator tool from FontSquirrel. Select Upload Fonts. Choose the fonts that you want to make smaller. After the upload, each font shows its name, type, number of glyphs and size. Select the EXPERT... option. The tool shows more settings. Use these settings: Font Formats: TrueType. Sign Customiser accepts only files that end in.ttf. Select this option. Subsetting: Custom Subsetting... Character Type: Lowercase, Uppercase, Numbers, Punctuation. Look at the Subset Preview row. It lists the characters that the subset includes. Include each character that your customers can type. Examples are accents, currency symbols, other symbols and characters from other writing systems. Sign Customiser does not add a missing character to a font file. On an Advanced Letter customiser, a missing character blocks add to cart by default. Use the Subset Preview row to check the characters in the subset before you download the fonts. For more detail, see Why is add to cart blocked for some font characters? Accept the Agreement. Download your font files. Extract the downloaded files. Find your optimised.ttf font file. Check the file size in your file manager. The file must be 2 MB or less. Open Sign Customiser. Select Customisers. Open your customiser. Under Core Setup, select Fonts. Select Add Font. To replace the file of a font that you already have, open that font. Then select the minus icon in the row under Existing Files to remove its current.ttf file. Enter a name in Label. In the Font section, select Add file. Choose your optimised.ttf file. Select Save. If the file is larger than 2 MB, the Font section shows "File must not exceed 2 MB." Make the file smaller, or remove more characters.
Duplicating a customiserCopy a customiser in your current Store. The copy is a separate customiser that appears at the top of the Customisers list.
Link Base Price To Size Instead Of FontWhen a sign has two or more fonts, the price of each font is added to the sign price. On Simple Letter customisers, this is the base price of each font. On Advanced Letter customisers, this is the start price of each font. The total price can be higher than you want. You can link this price to the sign size instead of to each font. Note: Use this setting only for signs that have more than one font. The steps are different for Simple Letter customisers and Advanced Letter customisers.
Enable Shopify markets on your storeShopify Markets lets you sell to several countries from one store. You can set the language, products, prices and taxes for each market. You can also set shipping for each market, if your store offers it. Customers then choose their market. This guide shows how to add a market to your store. It also shows how customers can choose their market.
Why is add to cart not working?Add to cart can fail for different reasons. The correct fix depends on the platform you use with Sign Customiser.
Shopify Shipping Location SetupFix your default Shopify location so customers can add custom signs to their cart.
Restoring Deleted CustomisersIf you delete a customiser by mistake, you can restore it. Use the deleted customisers page.
How to download fonts from a customiserYou can share the exact fonts from your customiser with a print shop, a production partner or your manufacturer. To do this, download the TTF files for your fonts in one zip file.
Admin measurement unitsDisplaying the measurement units in the admin of Sign Customiser
Font min heights and rounding measurementsNote: The Minimum height of font letters fields, the Min Height table columns and the per-word minimum height check apply to Advanced Letter customisers only. The Decimal Format of Measurements setting applies to all customisers. The Decimal values detected warning can show on any pricing model. The Decimal Format of Measurements setting changes how your customiser shows sizes. On an Advanced Letter customiser, it also changes how the customiser checks the minimum height of a font. This article shows where to find the setting and what to set.
How to disable Cloudflare Proxy for Sign CustomiserCloudflare security features can block the connection when you connect Sign Customiser to your website. These features protect your site from automated requests. Sign Customiser sends its requests to your site automatically from its servers, so Cloudflare can treat them as automated requests. Make a rule that tells Cloudflare to let Sign Customiser through. The rule changes the checks only for requests that have SignCustomiser in the user agent. Any client can send this text, so the rule lowers protection for those requests.
How do I set a password if I signed up with Google?You can sign in to the Sign Customiser Universal admin at web.signcustomiser.com with Google, or with your email address and password. If you created your account with Google, you can add a password to the same account. Google sign-in continues to work afterwards.
Why is add to cart blocked for some font characters?A font can only draw the characters in its font file. A customer can type a character that the selected font cannot produce. What happens then depends on the pricing model: Advanced Letter blocks the design by default. Simple Letter and Frame Fit customisers (but not Lightbox) allow the design by default. The order is not marked. Fixed Height customisers always block the design. On a Lightbox customiser, unsupported characters in the text that a customer types always block add to cart. This depends on the font. A backtick, an accented letter, or a symbol can work in one font and be missing from another font.
Disabling additional optionsFor the Yes / No input type, certain colours can disable the Yes button or the No button in the customiser.
Why does adding to cart take so long?After a customer selects the add-to-cart button, the customer customiser shows a loading screen. Sign Customiser does these steps before the sign goes into the cart: It makes two images of the sign: a preview image and an outline image. It uploads these images to Sign Customiser. It also uploads images that the customer added, such as a custom background. It creates the product. If you connect Shopify or WooCommerce, it also creates the product in your store, with the price and the preview image of the sign. See How your products are created. It adds the product to the cart. On Shopify, a new product is not always available to the cart immediately. Sign Customiser waits a short time after it creates the product. If Shopify is not ready, Sign Customiser tries again to add the product to the cart. A slow connection can make these steps take longer.

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