Product & Order Management

Fulfillment Process

Our app provides several features to help you with order fulfilment through email automation and product/order data enrichment which ultimately saves time and brings fulfilment costs down. Ultimately it is up to you and your business to decide what works when it comes to order fulfilment for custom signs as there are numerous variables such as the options you provide your customers, the manufacturing process and if you are drop-shipping or have your own factory.

Export orders as CSV via email

Export your Sign Customiser orders as a CSV spreadsheet delivered to your email, with preset or custom date ranges and full customisation details.

Supplier / Manufacturer Emails

Sign Customiser allows you to automatically send an email with all the required details for your manufacturer to build the custom signs each time an order is created on your store. To use this feature, you must be on any plan other than Starter / Standard.

SVG, EPS and .AI files for manufacturing workflows

To speed up the manufacturing process, Sign Customiser can automatically generate an SVG file of the sign design for CNC machines and help speed up tracing the sign's letter layout. This SVG file will be automatically included in the order (available on supported platforms and through the API) and in the manufacturer's email generated for every order. You can also generate EPS and Illustrator-compatible PDF files for the same design. EPS opens in most cutting and routing software; the Illustrator-compatible PDF opens cleanly in Adobe Illustrator (it's saved with an.ai filename). Both are delivered through the same order attributes and manufacturer email as SVG, and can be turned on per customiser. This feature is available for all plans except "Starter" and "Standard" plans For detailed instructions on how to use SVG, EPS, and Illustrator-compatible PDF files in your manufacturing process please follow these guides. How to enable SVG, EPS, and Illustrator-compatible PDF files for manufacturing How to find the SVG file in the Shopify order How to include the SVG, EPS, and Illustrator-compatible PDF files in the manufacturing email

Update manufacturer email address

You can add one more email address by appending each email with a ',' character e.g. 'first@email.com,second@email.com' To change the manufacturer email address do the following: Navigate to the admin of Sign Customiser for your store Click on "Customisers" in the home menu Click on the customiser you wish to edit Click on "Manufacturer email" in the left-hand side menu Add the email under Receiver Email and click Save on the bottom right to save the changes.

How to include SVG, EPS, and Illustrator-compatible PDF files in manufacturer emails

To include SVG, EPS, or Illustrator-compatible PDF files in your supplier/manufacturer email please follow these instructions. Navigate to Sign Customiser admin on your store. Click on "Customisers" in the home menu Click on the customiser you wish to edit Click on "Manufacturer Email" in the lefthand side menu In the template editor, use the variable picker to insert a download link for each file type you've enabled. The three variables are: svgPreviewLink — the SVG file URL epsPreviewLink — the EPS file URL aiPreviewLink — the Illustrator-compatible PDF (AI) file URL Wrap each variable in a link tag so it appears as a clickable download. The simplest pattern is an anchor ( <a> ) tag whose href points at the preview link variable, with visible text such as "Link" or "Download". Hit save at the bottom of the form. Only include the lines for the file types you've enabled in General Settings — variables for file types that aren't enabled will render as empty. This is what the email template looks like once download links have been added. Here is an example of the Manufacturer email with a SVG download link. EPS and AI links appear in the same way when those formats are enabled.

How to enable/disable SVG, EPS, and Illustrator-compatible PDF files for manufacturing

To enable/disable SVG, EPS, and Illustrator-compatible PDF files for manufacturing purposes please follow these instructions. Navigate to Sign Customiser admin on your store. Click on "Customisers" in the home menu Click on the customiser you wish to edit Click on "General Settings" in the left-hand side menu Scroll down to the Generate SVG image of sign section. You'll see three options: SVG Image — the scalable vector file used for CNC machines and letter tracing. EPS Image — opens in most cutting, routing, and plotting software. AI Image — an Illustrator-compatible PDF saved with an.ai filename that opens cleanly in Adobe Illustrator. Set any of these to Yes to enable the file type for this customiser. Hit save at the bottom of the form. EPS and AI files are converted from the generated SVG on our server, so turning on EPS or AI will also keep SVG generation enabled automatically.

How to find the SVG, EPS, .AI file in the Shopify

whenever a sign is ordered, you can access the order in Shopify admin page and download the SVG file by clicking on the _svg: "Link". To use this feature, you must have already enabled the SVG Files for manufacturing.

Hide Custom Sign Products from Your Storefront

Every time a user adds a custom sign to the cart, our app creates the sign as a “product” in your Shopify backend. This is necessary in handling and purchasing the sign. However, since these are customised products, you may wish to hide them from being displayed on your storefront. In this guide, we will walk you through the various ways to hide these custom sign products from being displayed on your storefront.

Automatically deleting generated products

The products generated by the Sign Customiser are necessary for your users to purchase their customised products. Therefore, it is not possible to use Sign Customiser without generating products. However, we understand that this can be frustrating when viewing your product list. In this article, we will guide you on how to automatically delete these products using an app named Mechanic. Please note that: The Mechanic app is separate from the Sign Customiser and requires a monthly fee of $9 to use. Please be aware that the Mechanic app performs the action of deleting your products, and therefore, you use it at your own risk. We cannot be held responsible if the app deletes any wanted products

Retrieve list of custom neon products not purchased

This article aims to teach you how to retrieve a list of products that have been generated by our app but have not yet been purchased. To do this complete these-steps below. Login into the admin of your Shopify store Navigate to products in the side menu On the right-hand side click on the search icon to bring up the search bar that will allow filtering on the product list. Click on the add filter + button and select Product Type, make sure you select " Custom Neon". In the search bar located just above the list of products in your store enter NOT tag:npc_ordered

How SEO is treated for Custom Signs in Shopify

The custom signs created by our app are automatically hidden from search engines. We apply standard Shopify properties to ensure these products are excluded from SEO indexing. These includes settings recommended in the following guide: Create A Hidden Product in Shopify. These settings are applied automatically when a product is created by our app, and no additional action is required on your end.

Change Shopify Sale Channel for Products

You can change the sales channel that a product generated by a sign customiser is assigned to by following these steps. Navigate to the admin of Sign Customiser for your Shopify store. From the home page, click Tools & Settings. Click Integrations and Webhooks. Click on the Shopify integration. Click Edit Integration in the top right corner. Select the Sales Channel you wish to automatically publish to by clicking on the Publication select option and choosing one. Click Save in the modal.

Shopify Unlisted Product Status

Shopify products can have either an "Active" or "Unlisted" status. Active - Products appear in your store catalog and in search results Unlisted - Products are still "Active" however they no longer appear in your public store catalog or search results By default new products are created with the "Active" status, but you can configure Sign Customiser to create them as "Unlisted" if you wish.

Autogenerate SKU for sign products in Shopify?

Our app generates a new product in Shopify for every custom sign added to the cart by a customer. While the app does not assign SKUs automatically, you can implement an automatic SKU generation system using a third-party app. Below is a step-by-step guide to help you set this up.

Free Shipping for Custom Products in Shopify

If you are looking to provide free shipping for your custom sign products generated by our app, you might face challenges with Shopify's default settings. Shopify does not currently support assigning Shipping Profiles to product types or collections—only to specific products. This limitation can complicate setting up free shipping for products created by our customiser. While "free shipping discounts" exist in Shopify, they do not offer conditional rules to restrict the discount to specific product types or collections.