Product & Order Management
Managing products created by Sign Customiser
- Use product types to group generated sign products in ShopifySee which Shopify product type Sign Customiser gives each generated sign product, and how to use it for collections, shipping rules and automations.
- How to Disable VAT/Tax on ProductsCustom sign products have tax enabled by default. Shopify applies the tax rules that you set up in Shopify. In the European Union, this tax is called VAT. To disable tax for your custom sign products, do these steps. Note: The Tax option is only for Stores that are connected to Shopify. It shows in the Shopify admin and in the Sign Customiser admin. Sign Customiser sets the tax setting on the Shopify product that it creates for each custom sign. Stores on other platforms do not show the option. Open the customiser that you want to change. In the menu, click General Settings. Scroll down to the Product section on the General Settings page. Do not use the Product item in the menu. Under Tax, select Don't charge tax on this product. Click Save. The new setting applies to custom sign products that Sign Customiser creates after you save. Products that exist already keep their old tax setting. To set a discount, click Discounts in the menu.
Order Management
- Order fulfilment for in-house and outsourced productionSign Customiser supports sign businesses that manufacture in-house, outsource production or use a mix of both. It captures the customer's design. It then passes the same specifications into the order and production handoff. Sign Customiser does not manufacture or ship the sign. You keep control of feasibility checks, supplier costs, approvals, production, delivery and installation.
- Export orders as CSV via emailExport your Sign Customiser orders as a CSV file. You get an email with a private download link. Choose a preset or custom date range.
- Supplier / Manufacturer EmailsYes. You can use Sign Customiser when another company makes your signs. When an order is created from your store, Sign Customiser can send the order email automatically. It sends the email to the Receiver Email address set for that customiser. The supplier receives an ordinary email. The supplier does not need a Sign Customiser account. You keep control of the customer, the supplier relationship, the approval process and the delivery.
- SVG, EPS and .AI files for manufacturing workflowsSign Customiser can make an SVG file of the sign design. CNC machines can use this file. It also helps you trace the letters of the sign. This setting is off by default. To turn it on, follow these steps. Go to Settings → General Settings in your customiser. In the Generate SVG image of sign section, set SVG Image to Yes. Save your changes. For Simple Letter customisers, the app checks your fonts first. If a font cannot make an SVG, the app lists those fonts and keeps SVG Image at No. Change the fonts, then do steps 2 and 3 again. When SVG generation is on, the Shopify order shows the SVG file as the _svg line item property. The manufacturer email also has a link to the SVG file for each order that has one. You can also make EPS and Illustrator-compatible PDF files for the same design. The Illustrator-compatible PDF has an.ai filename. To turn them on, set EPS Image or AI Image to Yes. Each of these settings also keeps SVG generation on. The Shopify order does not include the EPS file or the AI file. They reach your manufacturer in the manufacturer email. The default manufacturer email template has a link for each file type. A link shows only when that file exists. If you changed the template, make sure that it has the epsPreviewLink and aiPreviewLink variables. Stencil customisers also have a DXF (.dxf) option in the same section. The admin describes it as an "AutoCAD-compatible outline file for CNC, laser, and plasma cutters". It needs SVG generation, so this setting also keeps SVG generation on. The manufacturer email has the DXF link in the dxfPreviewLink variable. The Shopify order does not include the DXF file. Lightbox customisers do not show the Generate SVG image of sign section. Cut-out metal signs use the same files. The SVG has the cut-path geometry for the metal panel. The EPS file and the Illustrator-compatible PDF file come from the SVG in the same way. Cut-out workflows need no new file types or template variables. All current plans include this feature: Seed, Growth and Ultimate. The older Pro, Boost and Premier plans also include it. The older Starter, Standard and Launch plans do not include it. On those plans, the Generate SVG image of sign settings show Plan Upgrade Required. For detailed instructions on how to use these files in your manufacturing process, read these guides. How to enable/disable SVG, EPS, and Illustrator-compatible PDF files for manufacturing How to find the SVG, EPS,.AI file in the Shopify How to include SVG, EPS, and Illustrator-compatible PDF files in manufacturer emails
- Update manufacturer email addressYou can send manufacturer order emails to more than one address. Put a comma between the addresses, for example first@email.com,second@email.com. To change the manufacturer email address: Open Sign Customiser. In Shopify, open the app from your Shopify admin. In the Universal admin (web.signcustomiser.com), you are already there. Click Customisers. Click the customiser you want to change. If the admin area is narrower than 799 px, click Menu first. Find Email Workflows in the menu. If the admin area is 1040 px wide or more, expand Email Workflows in the Customiser Menu first. Then click Manufacturer Email. Type the address in Receiver Email. Click Save. The button is at the bottom right of the form. Good to know: The new address applies to order emails that the app sends after you save. To send an earlier order to the new address, open Orders. In the Actions column, open the menu for that order and choose Resend manufacturer email. This option is not available for every order. The address applies to this customiser only. Do these steps again for each customiser that needs it. If you leave Receiver Email blank, the app uses the email of the manufacturer assigned to this customiser, if there is one. If there is none, it uses the store's email (for a Universal store that is not linked to Shopify, the Store owner's email). If the page shows PRO plan required, your plan does not include this setting. To check your plan, go to Your Company → Billing. In Shopify, go to Subscription/Credit.
- How to include SVG, EPS, and Illustrator-compatible PDF files in manufacturer emailsAdd SVG, EPS, AI and DXF download links to the manufacturer email template.
- How to enable/disable SVG, EPS, and Illustrator-compatible PDF files for manufacturingUse these steps to turn SVG, EPS, and AI files on or off for manufacturing. Open the Sign Customiser admin. Click Customisers. Click the customiser that you want to change. In the left-hand menu, go to Settings → General Settings. Scroll down to the Generate SVG image of sign section. This section has three options: SVG Image — the scalable vector file for CNC machines and letter tracing. EPS Image — an EPS file that our server converts from the generated SVG. AI Image — a PDF file saved with an.ai filename. Stencil customisers have a fourth option, DXF (.dxf). This is an outline file in AutoCAD R12 DXF format. Lightbox customisers do not show this section. To turn on a file type for this customiser, set it to Yes. To turn it off, set it to No. Click Save at the bottom of the form.
- How to find the SVG, EPS and AI files for a Shopify orderWhen a shopper orders a sign, open the order in the Shopify admin. The _svg line item property for the sign holds a link to the SVG file. Use the link to download the file. To get the SVG file, first turn on SVG files for manufacturing. To find the setting, open the customiser, then go to Settings → General Settings. The setting is in the Generate SVG image of sign section. Some signs that need a manufacturer plate have an SVG file even when this setting is off.
Shopify Product Management
- Hide Custom Sign Products from Your StorefrontEach time a customer adds a custom sign to the cart, our app creates the sign as a "product" in your Shopify admin. Shopify needs this product to handle and sell the sign. You can hide these customised products from the pages where customers browse your store. There are two ways to hide them. Use only one of them. Option 1 (recommended): Unlist your custom sign products. One setting in Sign Customiser hides each new custom sign from collection pages, search results and product recommendations in Shopify. A third-party search or recommendation app that does not support the Unlisted status can still show these products, so check any such app. Option 2: Keep the products "Active" and hide them with your Shopify storefront settings. This option has several steps in Shopify.
- Automatically deleting generated productsDelete unpurchased Custom Neon products automatically with the Mechanic app. Use Test mode first, then switch to Live mode.
- Retrieve generated sign products not purchasedSign Customiser adds the sign-customiser-generated tag to each product that it generates after the release at 10:46 UTC on 3 August 2026. After Sign Customiser records a Shopify order for a product, it adds the npc_ordered tag to that product in Shopify. Use both tags in the Shopify product search to find generated products that do not have the npc_ordered tag. Log in to your Shopify admin and open Products. Click the Search and filter field. Enter tag:sign-customiser-generated AND NOT tag:npc_ordered. Shopify shows the generated sign products that do not have the npc_ordered tag. Filter one customiser Products generated after the release at 18:13 UTC on 3 August 2026 also have a tag that is sc-customiser- and the Customiser ID. For example, to see only the products from customiser 9025, add AND tag:sc-customiser-9025 to the search. The full search is tag:sign-customiser-generated AND tag:sc-customiser-9025 AND NOT tag:npc_ordered. Find the ID in the Customiser ID column on the Customisers page in Sign Customiser. You can also open the managed collection that has the name of the customiser. These limits apply: Sign Customiser does not create this collection on Shopify Starter or Retail stores. If the customiser has no name, the collection title is Customiser followed by the ID, for example Customiser 9025. The collection also shows purchased products. The npc_ordered tag does not remove a product from the collection. To leave out purchased products, use the full search in the Search and filter field on the Shopify admin Products page.
- How your products are createdSign Customiser makes a product each time a customer designs a sign and adds it to the cart.
- How SEO is treated for Custom Signs in ShopifySign Customiser hides the custom sign products it creates from search engines. For each product that the app creates in your Shopify store, the app sets the Shopify product metafield seo.hidden to 1. Shopify then adds noindex and nofollow tags to the product page. Shopify also removes the product from your sitemap. You do not need to do anything for this.
- Change Shopify Sale Channel for ProductsUse the Publication field in your Shopify integration. It sets the publication for new sign products. The sign customiser publishes each new product to this publication. The setting applies only to products that the sign customiser creates after you click Update. Products that already exist keep their current publication. This change does not move them. In Shopify Admin, open the Sign Customiser app. On the Home page, in the Menu card, click Tools & Settings. Click Integrations and Webhooks. On the Shopify card, click View Details. In the top right corner, click Edit Integration. In the Publication field, select a publication. If you select Default (Online Store), the sign customiser publishes new products to the Online Store publication. Click Update.
- Autogenerate SKU for sign products in Shopify?Our app creates a new product in Shopify for each custom sign that a customer adds to the cart. The app does not assign SKUs. You can use a third-party app to assign them automatically. This article shows you how.
- Free Shipping for Custom Products in ShopifyYou can give free shipping to the sign products that our app generates. Shopify's default settings make this difficult. Our app creates a new product when a shopper adds a design to the cart. You therefore cannot add that product to a Shopify shipping profile in advance, because the app creates it only when a shopper adds a design to the cart. Shopify adds every new product to your general shipping profile. How to identify generated sign products Use the Sign Customiser Products collection or the sign-customiser-generated tag. To select one customiser, use its collection or the tag sc-customiser- followed by the Customiser ID. For example, a customiser with Customiser ID 9025 has the tag sc-customiser-9025. You can find the Customiser ID in the customisers list in the merchant admin. Use the product type only if you have no other choice. Neon signs have the type Custom Neon. Other categories use these types: Custom Acrylic Sign, Custom Metal Sign, Custom Cut-out Metal Sign, Custom Stencil, Custom Wooden Sign, Custom Aluminium Sign, Custom Braille Sign, Custom Wood Frame Sign and Custom Lightbox. Shopify Starter and Retail plans: Sign Customiser does not create collections on these plans. Generated products still receive both tags. Use a tag condition.