Product & Order Management

Fulfillment Process

Our app provides several features to help you with order fulfilment through email automation and product/order data enrichment which ultimately saves time and brings fulfilment costs down. Ultimately it is up to you and your business to decide what works when it comes to order fulfilment for custom signs as there are numerous variables such as the options you provide your customers, the manufacturing process and if you are drop-shipping or have your own factory.

Supplier / Manufacturer Emails

Sign Customiser allows you to automatically send an email with all the required details for your manufacturer to build the custom signs each time an order is created on your store. To use this feature, you must be on any plan other than Starter / Standard.

SVG files for manufacturering workflows

To speed up the manufacturering process Sign Customiser can automatically generate an SVG file of the sign design that can be used for CNC machines and to help speed up the tracing process of the letter layout of the sign. This SVG file, will be automatically included in the order (available on platforms: Shopify) and in the manufacturer email that is generated for every order. This feature is available for all plans except "Starter" and "Standard" plans For detailed instructions on how to use SVG files in your manufacturing process please follow these guides. How to enable SVG files for manufacturing How to find the SVG file in the Shopify order How to include the SVG file in the manufacturing email

Update manufacturer email address

You can add one more email address by appending each email with a ',' character e.g. 'first@email.com,second@email.com' To change the manufacturer email address do the following: Navigate to the admin of Sign Customiser for your store Click on "Customisers" in the home menu Click on the customiser you wish to edit Click on "Manufacturer email" in the left-hand side menu Add the email under Receiver Email and click Save on the bottom right to save the changes.

How to include the SVG file for manufacturer emails

To include the SVG file in your supplier/manufacturer email please follow these instructions. Navigate to Sign Customiser admin on your store. Click on "Customisers" in the home menu Click on the customiser you wish to edit Click on "Manufacturer Email" in the lefthand side menu Paste the following code into the email template to display an SVG download link in the email: This is what the email template should look like after you after you have pasted the code. Here is an example of the Manufacturer email with an SVG download link.

How to enable / disable SVG files for manufacturing

This Sign Customiser guide covers How to enable / disable SVG files for manufacturing with the steps and context you need to complete the workflow.

How to find the svg file in the Shopify order

whenever a sign is ordered, you can access the order in Shopify admin page and download the SVG file by clicking on the _svg: "Link". To use this feature, you must have already enabled the SVG Files for manufacturing.

SVG Sign Design for manufacturering workflows

To speed up the manufacturering process Sign Customiser can automatically generate an SVG file of the sign design that can be used for CNC machines and to help speed up the tracing process of the letter layout of the sign. This SVG file, will be automatically included in the order (available on platforms: Shopify) and in the manufacturer email that is generated for every order. This feature is available for all plans except "Starter" and "Standard" plans For detailed instructions on how to use SVG files in your manufacturing process please follow these guides. How to enable SVG files for manufacturing How to find the SVG file in the Shopify order How to include the SVG file in the manufacturing email

Hide Custom Sign Products from Your Storefront

Every time a user adds a custom sign to the cart, our app creates the sign as a “product” in your Shopify backend. This is necessary in handling and purchasing the sign. However, since these are customised products, you may wish to hide them from being displayed on your storefront. In this guide, we will walk you through the various ways to hide these custom sign products from being displayed on your storefront.

Automatically deleting generated products

The products generated by the Sign Customiser are necessary for your users to purchase their customised products. Therefore, it is not possible to use Sign Customiser without generating products. However, we understand that this can be frustrating when viewing your product list. In this article, we will guide you on how to automatically delete these products using an app named Mechanic. Please note that: The Mechanic app is separate from the Sign Customiser and requires a monthly fee of $9 to use. Please be aware that the Mechanic app performs the action of deleting your products, and therefore, you use it at your own risk. We cannot be held responsible if the app deletes any wanted products

Retrieve list of custom neon products not purchased

This article aims to teach you how to retrieve a list of products that have been generated by our app but have not yet been purchased. To do this complete these-steps below. Login into the admin of your Shopify store Navigate to products in the side menu On the right-hand side click on the search icon to bring up the search bar that will allow filtering on the product list. Click on the add filter + button and select Product Type, make sure you select " Custom Neon". In the search bar located just above the list of products in your store enter NOT tag:npc_ordered

How SEO is treated for Custom Signs in Shopify

The custom signs created by our app are automatically hidden from search engines. We apply standard Shopify properties to ensure these products are excluded from SEO indexing. These includes settings recommended in the following guide: Create A Hidden Product in Shopify. These settings are applied automatically when a product is created by our app, and no additional action is required on your end.

Change Shopify Sale Channel for Products

You can change the sales channel that a product generated by a sign customiser is assigned to by following these steps. 1. Navigate to the admin of Sign Customiser for your Shopify store. 2. Click on "Tools and Settings" in the home page menu 3. Click on the "Integrations" button. 4. Click on the "Shopify" Integration. 5. Click on "Edit Integration" button in the top right corner. 6. Select the Sales Channel you wish to automatically publish to by clicking on the "Publication" select option and selecting one. 7. Click "Save" In the modal.

Shopify Unlisted Product Status

Shopify products can have either an "Active" or "Unlisted" status. Active - Products appear in your store catalog and in search results Unlisted - Products are still "Active" however they no longer appear in your public store catalog or search results By default new products are created with the "Active" status, but you can configure Sign Customiser to create them as "Unlisted" if you wish.

Autogenerate SKU for sign products in Shopify?

Our app generates a new product in Shopify for every custom sign added to the cart by a customer. While the app does not assign SKUs automatically, you can implement an automatic SKU generation system using a third-party app. Below is a step-by-step guide to help you set this up.

Free Shipping for Custom Products in Shopify

If you are looking to provide free shipping for your custom sign products generated by our app, you might face challenges with Shopify's default settings. Shopify does not currently support assigning Shipping Profiles to product types or collections—only to specific products. This limitation can complicate setting up free shipping for products created by our customiser. While "free shipping discounts" exist in Shopify, they do not offer conditional rules to restrict the discount to specific product types or collections.