How to Check the Tax Setting for Custom Sign Products
Check the Tax setting for custom sign products that our app creates in your Shopify Store.
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If tax is applied two times to a product that our app creates, use the steps in this article to check the Tax setting.
How Our App Creates Products
Our app creates a new Shopify product each time a shopper adds a custom sign to the cart. We do this because Shopify limits the number of variants for each product. A customiser can have more combinations of options than that limit.
Important Notes
Our app does not calculate tax. The app only tells Shopify if a custom sign product is taxable.
Check the Tax Setting
Each customiser has a Tax setting. It applies to every custom sign product that the customiser creates. To find it, do these steps:
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Open your customiser.
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Click General Settings.
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On the General Settings page, find Tax under the Product heading.
This setting shows only for a Store that is connected to Shopify. Choose Charge tax on this product or Don’t charge tax on this product. The default is Charge tax on this product. Make sure that the setting is correct for your Store. For more information, see How to Disable VAT/Tax on Products.
What to Do
If you see double tax, contact Shopify support. Tell them the product name and the order or cart where you see the double tax. Ask them if they know the cause.